Job Description

PURPOSE

We are seeking an experienced IT Operations Supervisor to lead our IT Operations team supporting both infrastructure and application environment.

This role requires a hands-on leader who can manage mission-critical systems and ensure high availability in fast-paced environments where uptime and response times are essential.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The responsibilities of this position include, but are not limited to the following:

• Lead and supervise the IT Operations team responsible for both infrastructure and application support.
• Ensure high availability, reliability, and performance of mission-critical systems.
• Act as a hands-on technical leader, actively participating in troubleshooting, incident management, and operational improvements.
• Manage and coordinate incident response, root cause analysis, and service restoration to minimize downtime.
• Oversee daily IT operations including system monitoring, deployments, and maintenance activities.
• Collaborate with development, infrastructure, and business teams to ensure smooth operational support.
• Implement and maintain best practices for operational excellence, monitoring, and incident management.
• Drive continuous improvement of operational processes, tools, and automation.
• Are able to work with broader team (PMO, Application delivery, AI) on delivering broader IT mandates.

REQUIRED SKILLS AND COMPETENCIES

• Proven experience managing IT Operations or Production Support teams for both infrastructure, applications and integrations.
• Experience supporting high-availability, mission-critical environments.
• Strong background in both infrastructure operations and application support.
• Demonstrated ability to be hands-on with troubleshooting, system diagnostics, and operational problem-solving.
• Experience managing incident management processes and service reliability.
• Strong leadership, communication, and coordination skills.
• Demonstrated use of AI and/or automation capabilities to improve service delivery & operations.
• Deliver cost savings & efficiency targets as per the needs of the organization.

PREFERRED QUALIFICATIONS

• Experience working in financial services, fintech, trading platforms, or high-volume retail environments.
• Experience with enterprise monitoring tools, automation, and operational tooling.
• Familiarity with modern infrastructure environments (cloud, hybrid, or on-premise).

ASSETS

• French language skills would be an additional asset.

WORK EXPECTATIONS

• Preference would be given to candidates who are based out of Montreal office or are able to commute to office, on a frequent basis.

This role requires regular communication in English with technology vendors, external service providers, and technical teams located outside Quebec. The position also involves reviewing technical documentation and working with monitoring, infrastructure, and operational tools that operate primarily in English. English proficiency is therefore required to support systems, manage incidents, and coordinate operational activities effectively.

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