Kitco Metals Inc.

IT Operations Supervisor

Kitco Metals Inc.  •  Montréal, CA / Québec, CA (Hybrid)  •  3 months ago
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Job Description

PURPOSE

We are seeking an experienced IT Operations Supervisor to lead our IT Operations team supporting both infrastructure and application environment.

This role requires a hands-on leader who can manage mission-critical systems and ensure high availability in fast-paced environments where uptime and response times are essential.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The responsibilities of this position include, but are not limited to the following:

  • Lead and supervise the IT Operations team responsible for both infrastructure and application support.
  • Ensure high availability, reliability, and performance of mission-critical systems.
  • Act as a hands-on technical leader, actively participating in troubleshooting, incident management, and operational improvements.
  • Manage and coordinate incident response, root cause analysis, and service restoration to minimize downtime.
  • Oversee daily IT operations including system monitoring, deployments, and maintenance activities.
  • Collaborate with development, infrastructure, and business teams to ensure smooth operational support.
  • Implement and maintain best practices for operational excellence, monitoring, and incident management.
  • Drive continuous improvement of operational processes, tools, and automation.
  • Are able to work with broader team (PMO, Application delivery, AI) on delivering broader IT mandates.

REQUIRED SKILLS AND COMPETENCIES

  • Proven experience managing IT Operations or Production Support teams for both infrastructure, applications and integrations.
  • Experience supporting high-availability, mission-critical environments.
  • Strong background in both infrastructure operations and application support.
  • Demonstrated ability to be hands-on with troubleshooting, system diagnostics, and operational problem-solving.
  • Experience managing incident management processes and service reliability.
  • Strong leadership, communication, and coordination skills.
  • Demonstrated use of AI and/or automation capabilities to improve service delivery & operations.
  • Deliver cost savings & efficiency targets as per the needs of the organization.

PREFERRED QUALIFICATIONS

  • Experience working in financial services, fintech, trading platforms, or high-volume retail environments.
  • Experience with enterprise monitoring tools, automation, and operational tooling.
  • Familiarity with modern infrastructure environments (cloud, hybrid, or on-premise).

ASSETS

  • French language skills would be an additional asset.

WORK EXPECTATIONS

  • Preference would be given to candidates who are based out of Montreal office or are able to commute to office, on a frequent basis.

This role requires regular communication in English with technology vendors, external service providers, and technical teams located outside Quebec. The position also involves reviewing technical documentation and working with monitoring, infrastructure, and operational tools that operate primarily in English. English proficiency is therefore required to support systems, manage incidents, and coordinate operational activities effectively.

Data Protection Policy:https://corp.kitco.com/data-protection.html

Kitco Metals Inc.

About Kitco Metals Inc.

Kitco est l'autorité mondiale en matière de métaux précieux et de vente au détail de produits d'investissement. Elle est reconnue comme la principale source d'information sur les produits de base et fournit des nouvelles, des données et des informations de premier ordre.

Kitco.com est visité quotidiennement par des millions de personnes dans le monde. Kitco a été la première société de métaux précieux à fournir aux investisseurs des informations en temps réel sur les marchés, des actualités, des analyses et des services en ligne sur les métaux précieux.

La division médias de Kitco est une autorité mondiale dans le domaine des métaux précieux, des matières premières et de l'exploitation minière. Elle produit et distribue des informations de pointe, des informations sur les marchés et des données à un public mondial.

Notre division médias : https://www.kitco.com/news/about/

Site de l'entreprise et postes à pourvoir : https://corp.kitco.com/career.html

Industrie des métaux précieux et achat/vente : https://www.kitco.com/

Kitco is the global authority on precious metals and investment retailing. It is recognized as the leading source of commodity information, providing first-class news, data and insight.

Kitco.com is visited daily by millions of people worldwide. Kitco was the first precious metals company to provide investors with real-time market information, news, analysis and online precious metals services.

Kitco's media division is a global authority on precious metals, commodities and mining. It produces and distributes cutting-edge news, market information and data to a global audience.

Our media division: https://www.kitco.com/news/about/

Company website and vacancies: https://corp.kitco.com/career.html

Precious metals industry and buying/selling: https://www.kitco.com/

Industry
Retail & Ecommerce
Company Size
51-200 employees
Headquarters
Montreal, CA
Year Founded
1977
Website
kitco.com
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