Job Description

Welcome at DKB Code Factory….

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At DKB Code Factory, we’re building the digital future of banking and none of it works without reliable, seamless IT operations behind the scenes. As one of our IT Operations Specialist, you’ll be the person who ensures that every new joiner is fully set up from day one, every device just works, and every colleague can focus on building great products instead of fighting IT friction. You’ll join a modern SaaS-driven environment inside the stability of a major banking group, combining startup-like ownership with real operational scale.

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{ your_responsibilities [

You’ll own the core IT operations that keep our teams running smoothly:

• Ensure end-to-end onboarding readiness for new hires — devices, accounts, licenses, and access all set for Day 1
• Provide hands-on IT support for macOS and Windows endpoints (on-site in Berlin + remote support)
• Manage and maintain our MDM environment (Jamf) and Microsoft 365 / Azure AD user & access workflows
• Keep our hardware, inventory, and license management running cleanly and efficiently
• Improve and maintain documentation in Confluence so colleagues can self-serve whenever possible
• Collaborate closely with HR Ops, Recruiting, and our IT colleagues in Valencia
• Drive small but meaningful operational improvements — from automation ideas to tool rollouts and process fixes

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{ following_qualifications_would_be_in_line_with_our_desired_profile_for_this_position: [

• Hands-on experience in IT support or IT operations (macOS + Windows environments)
• Practical knowledge of Jamf (or similar MDM tools) and Microsoft 365 / Azure AD administration
• Confident use of Jira and Confluence in daily work
• A structured, problem-solving mindset with strong attention to detail
• Clear communication skills in German and English
• A strong sense of ownership and a service-oriented mindset
• You're passionate about your work, but also know how to enjoy your free time!  

] } ;