IT Operations Specialist
About Reece
Our journey began more than 100 years ago, and while we’ve grown a lot since then, our focus has stayed the same: supporting the trade with quality products, expert service and people who genuinely care. Today, the Reece Group supports residential, commercial and infrastructure customers across Australia, New Zealand and the United States, helping deliver essential services that keep communities safe, healthy and running smoothly.
We’re a forward-thinking, technology-driven organisation with a strong focus on service, continuous improvement and building a better world for our customers by being the best. At Reece, you’ll work with knowledgeable, supportive people in a culture that values teamwork, development and doing things well.
About the Role
We’re looking for a customer-focused IT Operations Specialist, to support to our team members across our branch network, support centres and warehouses, helping resolve incidents and service requests with care, urgency and attention to detail.
As part of our Level 2 support team, you’ll be an escalation point for more complex technical issues. You’ll manage tickets through ServiceNow, document and update incidents, contribute to the knowledge base and look for opportunities to improve, automate or simplify the way we support our people.
This is a fast-paced, high-volume environment where your problem-solving skills, technical capability and commitment to service will make a real difference. You’ll play an important role in keeping our teams connected, supported and able to do their best work.
About you
To be successful in this role, you’ll bring experience in a technical support or service desk environment, along with a genuine passion for helping people and solving problems. You’ll be confident working through complex issues, communicating clearly with technical and non-technical stakeholders, and managing competing priorities while maintaining a great customer experience.
You don’t need to know everything – but you recognise the importance of being humble, being curious and have a can-do attitude. If you love technology, enjoy helping others and want to keep learning, we’d love to hear from you.
Ever since our founder, Harold Joseph Reece, began selling plumbing products from the back of his truck in Australia in 1920, we’ve been committed to helping tradesmen and tradeswomen get the job done right.
Over 100 years later, we’re continuing to build the future with team members committed to improving the lives of our customers and our people by striving for greatness every day.
Our family of brands, formerly MORSCO Inc., in the USA serve the Plumbing, HVAC, Waterworks and Bath + Kitchen industries. Our 12 brands include DeVore & Johnson, Express Pipe & Supply, Farnsworth Wholesale Company, L&B Pipe & Supply, Morrison Supply, Murray Supply, Wholesale Specialties, MORSCO HVAC Supply, Fortiline, Todd Pipe, Schumacher & Seiler and Expressions Home Gallery.
We have a strong caring culture that supports each other, along with the communities where we live and work.
We are part of an industry that plays an important role in the health of society. The future here is bright. And with us, you’re empowered to make a difference. Within a strong team environment, our people are encouraged to grow. What you can accomplish here is limitless. Which is why for many or us, this is our “forever company.”
Help us build the future together at careers.reece.com.
