Job Description

Accountabilities

• Act as the primary authority on essential business applications, offering comprehensive technical and operational assistance.
• Identify and outline business processes to guarantee that operational requirements align with system functionalities.
• Administer and maintain Oracle and other relational databases, ensuring data integrity and optimal performance.
• Write and execute advanced database and Linux shell scripts for monitoring, troubleshooting, and performance enhancement.
• Configure and manage critical services such as Redis and Nginx to support application uptime and responsive
• Utilize advanced O&M tools (e.g., MobaXterm, PLSQL Developer, issue trackers) to streamline maintenance and resolution.
• Demonstrate advanced proficiency in Linux operations, including file structure, storage, and shell scripting.
• Diagnose and resolve service anomalies, restore services promptly, and develop contingency plans for critical incidents
• Prepare and update operation and maintenance manuals, technical documents, and accident handling records.
• Provide consulting advice and propose long-term solutions based on business needs and growth objectives.
• Collaborate with cross-functional teams as a trusted advisor to key stakeholders.
• Communicate complex technical issues clearly and effectively to both technical and non-technical audiences
  

Minimum Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum 6 years of experience in application support or similar roles, with a proven track record in digital transformation and operational efficiency.
• Expertise in scripting (e.g., Linux shell, SQL) and database management.
• Hands-on experience with business-critical applications and operational workflows in complex environments.
• Strong understanding of ITIL frameworks and IT service management principles.
  

Skills & Competencies

• Strong proficiency in Oracle databases, Linux systems, and tools like MobaXterm, PLSQL Developer, and Redis.
• Advanced troubleshooting skills, with the ability to perform in-depth root cause analysis and implement effective solutions.
• Ability to identify, design, and integrate digital technologies into existing operations.
• Skilled in preparing and maintaining detailed technical documentation, operation manuals, and process workflows.
• ITSM-Tools: Experience with service management tools.
• Strong problem-solving and analytical skills.
• Clear and concise communication skills for technical and non-technical stakeholders.
• Strong business focus with a commitment to service excellence.