Job Description

Level: Experienced
Job Location: AWM HQ - Woodland Park, CO 80863
Position Type: Full TimeEducation
Level: High School
Salary Range: $22.19 - $26.62 Hourly

Travel Percentage: None
Job Shift: Day
Job Category: Information Technology
Position Purpose:
The IT Operations Services Coordinator is responsible for the systems, tools, and processes that enable consistent and scalable IT operations. This role owns the configuration and administration of IT service management platforms, operational workflows, documentation, and reporting that support reliable service delivery. By ensuring systems are structured, accurate, and aligned with operational needs, the Services Coordinator enables IT teams to work efficiently and with clarity.
This role focuses on process design, system integrity, and continuous improvement, using operational data to identify trends, reduce friction, and improve service outcomes. The IT Operations Services Coordinator carries significant ownership of the platforms and processes that underpin daily IT operations and plays a critical role in helping the organization scale its technology services responsibly and sustainably.

Essential Duties:
- Recommend improvements to workflows, tools, and service delivery practices.
- Support audits, compliance reviews, and internal assessments as needed.
- Produce regular operational reports for IT leadership.
- Identify trends, risks, and opportunities for process improvement.
- Administer change management processes, including intake, scheduling, approvals, and documentation.
- Coordinate maintenance windows and user communications.
- Maintain IT documentation, standard operating procedures, and knowledge base articles.
- Ensure documentation remains current and accessible.
- Ensure continuous monitoring of infrastructure, applications, and services through validated alerting and health checks.
- Triaged system alerts, assessed impact, and coordinated timely escalation and incident response.
- Conduct routine operational reviews (backups, patching, capacity, availability) to prevent service disruptions.
- Track incidents and system performance against SLAs, reducing downtime and repeat issues.
- Maintain monitoring dashboards and operational documentation to improve system reliability.
- Coordinate onboarding and offboarding processes in partnership with HR and IT teams.
- Administer user access requests following established security and approval processes.
- Maintain access review schedules and audit documentation.
- Ensure role-based access and least-privilege principles are followed.
- Create forms, service boards, and maintain IT service delivery tools.
- Administer and maintain the IT service management (ConnectWise) platform (ticketing, request catalog, workflows).
- Monitor daily ticket queues to ensure timely assignment, escalation, and resolution.
- Track and report on SLAs, response times, backlog trends, and recurring issues.
- Serve as the first point of coordination for escalations, including VIP-related incidents.
- Ensure consistent ticket documentation, categorization, and closure standards.

Qualifications
Knowledge, Skills, and Abilities:
- Hands-on experience with ITSM tools (e.g., ConnectWise, etc.).
- Strong understanding of IT service delivery and operational workflows.
- Strong organizational skills with attention to detail.
- Experience in a multi-site or distributed organization.
- Familiarity with Monday.com workflows, daily tasks, and project management tools.
- Experience with asset management and software licensing.
- Exposure to change management or ITIL-based practices.
- Experience in a nonprofit, faith-based organization.
- Operational excellence and follow-through.
- Service mindset and professionalism.
- Cross-team coordination.
- Process orientation and documentation.
- Discretion and trustworthiness.
- Ability to manage multiple priorities simultaneously.
- Good verbal and written communication skills.
- Excellent problem-solving skills.
- Must be able to effectively operate a Windows-based computer and navigate Microsoft Office Suite.

Requirements:
- Must have a personal relationship with Jesus Christ.
- Must sign the Statement of Faith.
- A high school diploma or equivalent education is required.
- A Charis Bible College student or graduate is preferred.
- Must pass all required checks.

Experience:
- 3 - 5 years of experience in IT operations, service desk administration, or IT support roles.
- Experience supporting user onboarding/offboarding and access management.
- Compensation is commensurate with experience.
We offer a comprehensive benefits package for full-time employees to include the following: Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays per year (10), Flexible Spending Account (FSA)-Medical/Dependent Care, Health Savings Account (HSA), Voluntary Life and AD&D, Short Term Disability, Long Term Disability, 403(b) Retirement Plan, Life Assistance Program, Accident/Hospital, ID Shield/Legal Shield and Telehealth
About Us: Andrew Wommack Ministries (AWM) is a teaching ministry of unconditional love and the balance between grace and faith. For over forty years, Andrew and Jamie have been teaching the truth of the Gospel to the body of Christ by teaching at seminars, in churches, on radio and television, by training others at Charis Bible College, and by developing ministry materials designed to help you in your relationship with the Lord. We are a family here at AWM, we like to have fun, and we love Jesus. You will find that our culture reflects just that. Our core values demonstrate that we serve God’s people with Excellence, Faithfulness, and Integrity.
Are you interested in helping Andrew fulfill his vision to reach as far and as deep with the Gospel as possible?
If so, we are looking for someone faithful, available, willing to learn; and passionate about taking the Gospel Truth to the world.
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