Job Description

IT Operations Senior Associate / Manager - Virtual Asset Trading Platform Role

Company

Our client is a company applying to the virtual asset trading platform SFC type 1 and 7 licenses in Hong Kong.

Key responsibilities

• Monitor and maintain IT infrastructure, systems, networks and applications for security, availability, stability, capacity and performance.
• Assist end-users with support requests, troubleshooting, issue resolution, and application functionality queries.
• Resolve application-related incidents and problems, escalate when needed, and collaborate with teams for resolution.
• Contribute to service operations, ticket management, and SLA adherence.
• Support application deployments and upgrades, coordinate with R&D and DevOps teams, and assist with documentation and change execution.
• Adhere to security policies, and report incidents or vulnerabilities.
• Maintain process documentation and contribute to knowledge sharing systems.
• Stay updated on emerging technologies and industry best practices.

Requirements

• Bachelor's degree in Computer Science or related field preferred.
• Experience in IT operations support especially on trading platforms, cloud, web and mobile application infrastructure support.
• Good understanding of financial markets and trading operations of any of the asset class i.e., Equities, Fixed Income, FX, Derivatives or Digital Asset (Cryptocurrency).
• Familiarity with business applications and their functionalities.
• Analytical and problem-solving skills for troubleshooting.
• Strong communication skills for end-user interactions.
• Basic knowledge of IT security principles and compliance.
• Proficiency in ITSM tools or support ticketing systems is a plus.
• Relevant certifications or coursework in IT support or ops is a plus.
• Familiarity with ITIL framework and practices is a plus.
• Excellent verbal and written communication in English, be able to read and converse in Mandarin and Cantonese

Application options

- If you're interested in this role, click 'Apply' now. For further information and a confidential discussion, you can email Winston Tse at winston@tokalent.com