Job Description

IT Operations Manager

We are looking for an experienced IT Operations Manager to oversee IT operations, infrastructure, systems, security, and technical support across the organization. The role will ensure reliable IT services, effective system administration, strong information security, and smooth implementation of IT projects.

Key Responsibilities

• Manage day-to-day IT operations, including systems, networks, infrastructure, software, and security.
• Oversee system administration, user access, hardware and software inventories, and IT infrastructure performance.
• Develop, review, and implement IT policies, procedures, and controls.
• Conduct IT audits, risk assessments, and follow up on identified risks and improvement areas.
• Plan and manage IT projects, including budgeting, timelines, task allocation, implementation, and reporting.
• Support the implementation and optimization of new IT tools, systems, and technologies.
• Provide technical guidance and ensure effective IT support and helpdesk services.
• Manage IT vendors, contracts, licenses, accounts, and external service providers.
• Lead, mentor, and develop the IT team while managing performance and priorities.
• Work closely with internal departments and external partners to understand IT requirements and deliver appropriate solutions.
• Prepare IT reports and data visualizations to support operational and management decisions.
• Ensure compliance with company policies, information security requirements, data protection requirements, and applicable standards.
• Identify opportunities for process improvement, automation, and innovation within IT operations.
• Perform other IT-related duties and projects as assigned by the Direct Manager.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5 years of relevant experience in IT operations or a related field, including experience in system implementation and team management.
• Experience with IT infrastructure, network administration, system administration, and information security.
• Experience with Active Directory and Microsoft Server environments.
• Knowledge of hardware maintenance, troubleshooting, system installation, configuration, and analysis.
• Experience managing network infrastructure and configurations.
• Knowledge of data protection and information security practices.
• Experience using Google Workspace for administration and reporting.
• Familiarity with IT operations standards and methodologies.
• Experience with data visualization and project management tools such as Data Studio, Jira, GitLab, Spiceworks, or similar platforms.
• Relevant IT infrastructure, network, systems, or project management certifications are an advantage.
• English proficiency at C1 level or above.

Key Competencies

• Strategic and analytical thinking
• Strong leadership and stakeholder management
• Excellent communication and interpersonal skills
• Problem-solving and decision-making
• Strong organizational and time-management skills
• Adaptability and resilience
• Attention to detail with a strong understanding of business objectives
• Discretion and ability to handle confidential information
• Strong business and operational understanding