Job Description

The IT Operations Lead is responsible for ensuring smooth IT operations, delivering exceptional end-user support services, and driving operational stability. This role involves managing high-availability systems, collaborating with cross-functional teams, and leading technical projects to align with organizational goals. Candidates with experience in enterprise-level IT environments, cloud operations, and compliance frameworks, especially in the travel or airline industry, are highly preferred.
Must Have Skills (Mandatory)

• Expertise in Microsoft technologies and applications.
• Knowledge of IT infrastructure, applications, and compliance frameworks (ITIL, ISO, etc.).
• Proficiency in high-availability networks, disaster recovery architectures, and cloud operations (AWS or Azure).
• Technical support for hardware, software, and network issues.
• IT project planning and execution experience.
• Proficiency in Microsoft Office 365, Azure, virtualization, and Unified Communication platforms.
• Expertise in firewalls, managed switches, web application firewalls, FTP, SFTP, LAN/WAN, and communication protocols.
• ITIL Foundations V3 Certified with a solid release management process knowledge.
• Proven expertise in IT infrastructure, architecture, applications development, and network operations.
• Experience in a production 24/7 high-availability enterprise environment managing mission-critical systems (ERP, CRM, Travel Reservation Systems).

Good-to-have Skills (Optional)

• Experience in the travel or airline industry.
• Strong understanding of backup, recovery, and data retention planning.
• Proficiency in MS Office tools (Visio, Outlook, Word, Excel, PowerPoint).
• Experienced in maintaining compliant operations and ensuring successful internal and external audits.

Qualifications & ExperienceEducation:

• Bachelor’s degree in Computer Science, Computer Engineering, Business, or a related field.
• Cloud certification (AWS or Azure) preferred.

Experience:

• 6+ years in IT operations.
• 3+ years in a production 24/7 high-availability enterprise environment.
• Extensive experience in infrastructure and operations design, deployment, and server/network management.
• 2+ years with high-availability networks and disaster recovery architectures.

Additional Requirements:

• Candidates must have a car and a valid driving license.
• Location: Abu Dhabi and Dubai.