Job Description

The IT Operations Team is responsible for ensuring the stability, security, and efficiency of the organization's entire IT environment — operating under a cloud-first model with no on-premises servers. All identity, email, collaboration, storage, device management, and workflows are deployed on Microsoft Azure, Microsoft 365, and Atlassian.

The IT Operations Intern role offers hands-on experience in a cloud-native IT environment. Interns will directly support end users, assist with basic Microsoft 365 and Azure administration, operate Atlassian tools, and receive 1-on-1 mentorship from experienced engineers.

Job Responsibilities:

• Monitor Microsoft 365 and Azure service health
• Provide helpdesk support and manage Jira tickets
• Support Microsoft 365 and Entra ID administration
• Assist with Azure resource management
• Manage devices using Intune
• Administer Atlassian tools (Jira, Confluence, JSM)
• Support network and office IT operations
• Handle onboarding and offboarding processes
• Assist in security and compliance tasks
• Maintain IT assets and licenses
• Support office IT maintenance
• Maintain documentation and reports

Requirements

Who are we looking for?

Must-have:

• IT-related student or graduate
• Basic OS, networking, and Microsoft 365 knowledge
• Understanding of cloud fundamentals
• Good English reading skills
• Responsible and proactive mindset

Nice-to-have:

• Microsoft certifications (MS-900, AZ-900, etc.)
• Experience with Microsoft 365, Azure, Atlassian
• Basic scripting knowledge

Benefits

Why GoTymeX?

🌏 Global Impact - Be part of a team reshaping financial access across multiple countries

💡 Bold & Ambitious - We tackle real problems at scale and give you the space to think big

🌱 Growth-First - Your learning is built into how we work, not an afterthought

🤝 People-Centered - You'll be supported by mentors who want to see you succeed

⚡ Move Fast, Build Well - Work with modern tech and agile teams that move with purpose

and many other cool benefits:

• Allowance 6,000,000 VND per month (gross)
• Meal allowance 730,000 VND per month.
• Free motorbike parking
• Insurance Social insurance as required by Vietnamese labor law, plus premium healthcare for you and your family - no seniority requirement.
• Annual leave 15 days of paid leave per year (pro-rated), supporting a healthy work–life balance.
• Training programs Keep learning and growing with access to training and development programs.
• Many cool company and team activities You are invited to many activities - all-hands, happy-hour, sports, clubs, and after-work events that build connections beyond the office.