The Position:
We are looking for a highly capable IT Operations Engineer to ensure the stability, performance, and daily maintenance of our systems. The ideal candidate will have a strong foundation in Java and database management, with the ability to respond quickly to system anomalies and resolve complex technical issues.
The Responsibilities of the Role:
• Be responsible for the daily operation and maintenance, problem troubleshooting, performance monitoring, and stability guarantee of the system (which is developed based on Java/Python/JavaScript/Vue, with Oracle/MySQL/PostgreSQL databases).
• Conduct fault analysis, problem identification, and emergency handling.
• Promptly respond to online anomalies and facilitate their resolution to maintain operational continuity.
The Requirement for the Role:
• Familiar with the Java technology framework, possessing a solid programming foundation.
• Understand common design patterns and mainstream middleware.
• Capable of reading Java code and identifying application issues.
• Proficient in at least one major database (MySQL, PostgreSQL, or Oracle).
• Capable of performing SQL optimization, index design, data management, and handling large data volumes.
• Familiar with automated deployment, log analysis, and monitoring systems.
• Candidates with AI experience will be given priority consideration.
• Possess strong communication and collaboration skills, self-motivation, and a deep sense of responsibility.
• Demonstrate strong learning ability to quickly adapt to business needs and technological iterations.
• Fluent in English and Mandarin (Read, Write and Speak).
The Package:
Scicom is a provider of global outsourced solutions to multi-national and international corporate clients, domestic conglomerates, larger SMB's and Governments. Incorporated in 1997 and listed as a Public Listed Company (PLC) in 2005 on the main board of Bursa Malaysia, Scicom provides worldwide services from four centres in Kuala Lumpur and Colombo, as well as from a growing network of other eSolutions centres. These are served by IT Infrastructure in the Scicom Private Cloud and linked via OCEAN, our high-performance, resilient, Omni-Channel Easy Access Network.
Our suite of services includes integrated BPO and Contact Centre (including CRM, Customer Experience & Lifecycle Management), Education, e-Commerce, e-Government, and Digital Marketing solutions. We have embraced Omni-channel and specialise in multi-lingual, premium level Customer Experience solutions.
We are an incredibly diverse people-oriented company with staff from dozens of countries serving worldwide clients in more than 40 languages and dialects.
Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually in over 40 languages through over 200 million distinct transactions which resolve, enhance, provide value and serve our clients' customers.
Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that rapidly create new sources of value and differentiation.
