Job Description

About the Position

We’re seeking an IT Operations Engineer to support, configure and maintain multiple systems across all of our technology stacks, including desktop environments, network infrastructure and various application platforms.

Technology is central to our business, and you’ll play a crucial role in responding to tech support requests, building and configuring Windows, Linux and macOS laptops, desktops and servers, supporting our Windows domain infrastructure, monitoring critical systems and helping with projects to optimise the way we work. You'll leverage automation tools like PowerShell during quieter periods to create elegant, scalable solutions that simplify operations.

Your success will depend on exceptional problem-solving abilities and interpersonal skills as you collaborate with our technically sophisticated users. The role demands real-time troubleshooting expertise, patient listening, comfort with asking clarifying questions, and the humility to acknowledge mistakes. You'll experience immediate feedback and the satisfaction of seeing your solutions directly impact our business.

This position sits within our global IT Operations group, a team of engineers who monitor and manage our mixed Windows/Linux/macOS environment across a physical/virtual computing landscape spanning multiple continents. In collaboration with specialised teams within and outside the IT department, you will help create and maintain the infrastructure that powers our trading operations.

This role requires occasional physical work, including lifting equipment up to 18kgs (40lbs).

About You

• Passion for helping people and solving technical problems
• Solid foundation in information technology and networking principles
• Technical expertise in networking, programming, or system administration
• Knowledge and training in Windows Desktop/Server Operating Systems and best practices in a production environment
• Working knowledge of Active Directory, Group Policy and other common Windows administration sub-systems
• Clear, concise, and empathetic verbal communication skills
• Excellent written communication for technical documentation and knowledge base maintenance
• Flexibility to work occasional evening or weekend hours
• Familiarity with either the Linux or macOS operating systems would be a bonus
• Technical strength in programming or scripting for the Windows platform (especially PowerShell) or the Linux platform (especially Bash) would also be a bonus
• Fluent in English; ability to speak other Asian languages (e.g., Cantonese or Mandarin) is preferred

If you're a recruiting agency and want to partner with us, please reach out to agency-partnerships@janestreet.com.