Job Description

We are looking for an experienced IT Operations Engineer (5×8) to oversee daily IDC operations and lead a team supporting a 7×24/5×8 service model for our cloud customer. In this role, you will manage incident response, handle work orders according to SLA standards, and drive continuous improvement across operational processes. You will be responsible for identifying risks, optimizing EOP/SOP procedures, coordinating projects, and ensuring high stability and efficiency of the data center environment.

Responsibilities:

Team Leadership & IDC Operations
Manage and lead the team to ensure continuous 7×24 and 5×8 on-site IDC coverage as required by the customer (Cloud).
Supervise daily operations, ensure team compliance with operational standards, and maintain high service stability.
Incident Response & Work Order Execution
Respond to incidents promptly and execute work orders—including ad hoc tasks—in accordance with SLA requirements.
Ensure timely escalation, resolution, and accurate documentation of incidents.
Risk Management & EOP Optimization
Identify operational risks and implement effective risk control measures.
Continuously optimize EOP (Emergency Operation Procedure) processes to improve reliability and prevent recurring issues.
SOP Compliance & Process Improvement
Independently complete all work orders following SOP and operational requirements.
Provide insights to enhance SOP processes, improve quality control, and increase operational efficiency.
Lead the team in implementing improvements to strengthen overall stability and performance.
Project Management & Coordination
Utilize project management tools and methodologies to coordinate tasks and optimize project workflows.
Ensure project milestones are achieved and deliverables meet or exceed expectations.

Requirements:
Minimum 3 years of relevant experience in data center operations, IT operations, or infrastructure engineering.
Strong understanding of IDC operations and IT infrastructure.
Team management experience, including task allocation, performance follow-up, and coaching.
Effective communication and collaboration abilities.
Competence in project coordination and process optimization.
Logical, clear verbal and written communication; active and polite listening.
Strong team spirit with a collaborative, supportive attitude.
Ability to manage high-pressure, fast-paced IDC operational environments.
German + English or German + Chinese

About ThunderSoft

ThunderSoft is a provider of operating system technologies, superior products and solutions, experts in mobile, IoT, automotive, and enterprise.

Founded in 2008, through ThunderSoft’s expertise in edge intelligence and operating systems including Android, Linux, Windows and others, a profound middleware, application, and algorithm technology portfolio, strategic partnerships with key semiconductors, components, terminals, software and Internet vendors, and mobile carriers, give us a unique vertical integration advantage across industries. ThunderSoft is a value-added scaling partner, bringing our customers with innovative, reliable, and commercial-ready products and solutions for the fields of IoT and Intelligent connected vehicle.

ThunderSoft has established joint ventures individually with Qualcomm, Arm and Intel. Meanwhile, the company operates joint laboratories with Qualcomm, Intel, Microsoft, Arm, Samsung, and Sony, among many others. The extensive collaboration with industries empowers ThunderSoft to accelerate the development of the smart industry.

Headquartered in Beijing and listed on the Shenzhen Stock Exchange (SZ: 300496), We have 40 R&D centers and offices in China and a global presence in Germany, Finland, Bulgaria, Ukraine, Japan, South Korea, India, Malaysia, Singapore, Canada, U.S, etc.

Industry

IT & Software

Company Size

1,001-5,000 employees

Headquarters

北京, CN

Year Founded

Unknown

Website

thundersoft.com

Social Media