Job Description

IT Operations Deputy Manager

Department: Central Services

Employment Type: Fixed Term Contract

Location: Glasgow

The IT Operations Deputy Manager plays a key role in ensuring effective delivery of corporate IT systems and day‑to‑day technology operations. This includes maintaining reliable, secure, and user‑friendly office technology throughout the lifecycle of the Organising Company. The role operates within a dynamic and evolving environment, shaped by the Glasgow 2026 collaborative delivery model, where responsibilities are shared among a network of delivery partners rather than managed through a traditional centralised structure.

Working closely with internal teams, external suppliers, and delivery partners you will support critical office technology services, develop and implement appropriate policies, and provide user support. Alongside your technology responsibilities, you’ll also provide light office and facilities support, contributing to the overall efficiency and wellbeing of the workplace. This role offers a unique opportunity to contribute to an innovative Games, with a strong focus on sustainability and community empowerment.

Working arrangementsThe role will commence in the Organising Company’s Glasgow city centre office, with visits required to competition venues to fully deliver the responsibilities of the role. The location for the role will transition to be based at a competition venue as we approach the Games. The role will be contracted for 40 hours per week, with requirements to be in the office aligned to the Organising Company's planned working pattern. All travel to your place of work will be at your own cost. During the Games operational period, shift patterns are likely to be required which could include weekends.

Key Responsibilities

• Managing day-to-day support tickets, incident logging, escalation and service continuity.
• Assisting with coordination of suppliers for office IT hardware, connectivity, and software including Teams, Outlook, and SharePoint.
• Providing first-line support for computers, printers, telephony, AV equipment, and general office IT systems.
• Supporting the creation of user guides, help materials, and basic IT policies.
• Ensuring user compliance with corporate policies relating to the management of files, storage, SharePoint, cyber and use of IT equipment.
• Assisting with onboarding and offboarding processes including user account setup and equipment allocation.
• Monitoring system access, device performance, and service availability.
• Supporting maintenance tasks, updates, and configuration within the Microsoft 365 environment.
• Implementing processes to track and manage IT inventory.
• Supporting compliance with technology policies, cyber security requirements, and data protection standards.
• Assisting with planning and delivering Games-time readiness activities.
• Providing onsite support during Games-time as required.
• Producing basic progress updates and reports.
• Supporting activities and priorities as determined by the CIO.

Games-Time Delivery
· Providing onsite support during Games-time as required.

Responsibilities of the role will evolve during the lifespan of the Organising Company, and it is likely that the role profile will evolve with the changing needs of the OC.

Skills, Knowledge and Expertise

Experience

• Experience in a supervisory role
• Experience working in an IT support or technical operations role.
• Good working knowledge of Microsoft 365, SharePoint, Teams, and office applications.
• Strong troubleshooting abilities across Windows, macOS, and office hardware.
• Ability to work effectively with colleagues, suppliers, and external partners.
• Strong organisational skills and attention to detail.
• Understanding of basic IT security principles.

Competencies

• Certifications in Microsoft 365 administration.
• Experience with incident management systems.
• Networking knowledge (Wi-Fi, routers, firewalls).

Behaviours

• Collaborative: Builds strong partnerships, understands shared goals, and works effectively across organisational boundaries.
• Flexible: Adapts to new structures and workflows within an evolving event‑delivery model.
• Purpose‑led: Aligns with the Glasgow 2026 mission to deliver an inclusive, community‑first, low‑carbon Games.
• Inclusive: Designs and supports systems with accessibility, equity, and usability in mind.
• Structured thinker with strong organisational skills.
• Clear and confident communicator with strong interpersonal skills.