BlueCross BlueShield of Tennessee is hiring an IT Operations Center Technician for our IT Operations Center Team!
In this role, you will help ensure the stability and reliability of critical enterprise systems by monitoring production environments, supporting scheduled and unscheduled batch processing, responding to operational alerts, and performing first-level incident triage and remediation. You'll be part of a collaborative operations team responsible for monitoring system health, troubleshooting failed jobs and operational exceptions, supporting workload scheduling requests, and helping resolve issues that impact business-critical services.
To be successful in this role, you'll bring strong attention to detail, excellent communication skills, a customer-focused mindset, and a willingness to learn. This role is ideal for someone looking to start or grow their IT career while gaining hands-on experience in enterprise operations, systems monitoring, incident response, and troubleshooting. Candidates who are dependable, process-oriented, and enjoy solving problems in a team environment will be especially successful.
Ideal candidates for the role will bring
Ability to follow established procedures and work effectively in a fast-paced operational environment
Strong troubleshooting and problem-solving abilities
Attention to detail and the ability to manage multiple responsibilities simultaneously
Willingness to learn and grow within an enterprise IT environment
Preferred Qualifications:
Prior experience in IT support, help desk, technical support, or a related technology role
Exposure to systems monitoring, incident management, or production support activities
Basic understanding of networking, operating systems, or enterprise technology environments
Experience working in a customer service or operations-focused environment
Experience troubleshooting technical issues and escalating incidents appropriately
Note:
This is a remote, work-from-home position, but the final round of interviews will take place on-site in our Chattanooga, TN office
This role supports a Tuesday through Saturday schedule from 3:30 p.m. to midnight EST
This role supports a 24/7/365 operation; occasional overtime and holiday coverage will be required
Sponsorship is not available for this role
Job Responsibilities
Job Qualifications
Education
Experience
SkillsCertifications
Number of Openings Available
1
Worker Type:
Employee
Company:
BCBST BlueCross BlueShield of Tennessee, Inc.
Applying for this job indicates your acknowledgement and understanding of the following statements:
BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin,citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.
Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:
BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.
As Tennessee's largest health plan, we've been helping Tennesseans find their own unique paths to good health for more than 70 years. More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow.
Our mission is simple: peace of mind through better health.
We're an independent, not-for-profit, locally governed health plan company – meaning we live and work alongside our Tennessee business customers and plan members. Our 6,000 employees across the state have built our strong reputation for integrity, excellent service and community leadership.
But we are also part of the BlueCross BlueShield Association, a nationwide association of health care plans. Because of this, our plan members have access to the same quality health benefits while traveling or living out of state that they have while in Tennessee.
© 2018 BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association.
