Job Description

Job Location: MA- Boston - Boston, MA 02108
Salary Range: $70,000.00 - $75,000.00 Salary
Job Category: Human ResourcesABOUT GENUINE FOODS
At Genuine Foods we create nourishing food environments at schools and workplaces through great-tasting and wholesome meals, made from genuine ingredients. We are a growing social enterprise that uses food to enhance health, productivity and happiness. We believe that fresh, scratch-made food together with unparalleled service and meaningful enrichment programs can transform lives and build community. Food service management is what we do, but what we achieve together with our customers, our partners and our dedicated team goes beyond the plate.
ABOUT THIS POSITION
Genuine Foods is a mission-driven company dedicated to serving communities through scratch-made, nourishing food—and none of that can happen without strong, reliable technology powering our teams. We are seeking an IT Operations Associate to support our rapidly growing organization by ensuring that every team member—from frontline kitchen staff to executives—has the tools, access, and support they need to do their best work.
This is an excellent opportunity for someone early in their IT career who thrives in a fast-paced environment, enjoys supporting people, and wants to grow their technical and operational skill set.
ESSENTIAL RESPONSIBILITIES
User & Hardware Support
• Set up and manage user accounts across all company systems and software platforms.
• Configure, deploy, and maintain user hardware; manage IT asset inventory, security, and lifecycle tracking.
• Provide hands-on help desk support for all employees, ensuring timely troubleshooting for systems access, software, and hardware needs.
• Manage and optimize the company’s IT ticketing system, ensuring fast response and continually improving resolution times.
Systems Administration
• Support administration of the Microsoft tenant domain, including Azure, Active Directory, cloud servers, and gateway maintenance.
• Connect and maintain synchronization between Paycom and Microsoft Directory.
• Structure and maintain Slack project channels and workspace organization.
• Facilitate integrations and intersections between key tools such as Paycom, HubSpot, Asana, Slack, and other platforms.
Operational Excellence
• Ensure smooth onboarding and offboarding of users across tools and devices.
• Uphold strong organizational security practices and support basic cybersecurity protocols.
• Partner with teams across Operations, Corporate, and Innovation to maintain high-quality, reliable tech experiences for all employees.

Qualifications

Qualifications
Technical Knowledge
• Experience in a Microsoft-centered environment (Office, SharePoint, Azure, Active Directory).
• Familiarity with IT hardware purchasing, configuration, deployment, and asset management.
• Understanding of support ticketing systems and help desk workflows.
• Working proficiency in Slack and other collaboration tools.
• Awareness of fundamental cybersecurity and organizational security best practices.
Competencies
• Strong problem-solving ability with a service-oriented mindset.
• Ability to communicate clearly with users at all technical levels.
• Highly organized, dependable, and able to manage multiple priorities.
• Curiosity, initiative, and enthusiasm for continuous learning in IT operations.
Why Join Genuine Foods?
At Genuine Foods, you’ll play a vital behind-the-scenes role that supports our mission to nourish communities. You will be part of a growing team that values integrity, innovation, and operational excellence—and you’ll have the opportunity to learn, expand your technical skill set, and help build a scalable IT foundation for a national organization.
Benefits and Perks
- Health and retirement benefits
- Paid time off
- 401K
- Performance-based bonuses
GENUINE VALUES
TRUSTWORTHINESS: We operate by our commitment to integrity, reliability, and
consistency. Our clients deserve our very best—every single time.
PERSONAL ACCOUNTABILITY: We are creative problem-solvers who own our results
and can immediately identify solutions. We learn from our mistakes. No excuses.
PEOPLE FIRST: We are first-and-foremost a people-centered organization. It's
backbone of hospitality. Every person matters and every person is seen.
TRANSPARENCY: We are proud to offer openness and candor in every aspect of our
business—from service standards, to purchasing, to financials. That’s what successful
partnerships are based on.
Genuine Foods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.