Salary:79000per year + 12% superannuation
Full time, ongoing role
Work in a brand-new office building in Melbourne’s CBD on Franklin Street, within walking distance of the Queen Victoria Market and close to public transport
Hybrid working arrangements – a mix of work-from-home and office days
Access to benefits including Christmas closedown gifted leave, discounted RMIT childcare services, subsidised gym membership, and an Employee Assistance Program (EAP)
Our values: Passion | Impact | Inclusion | Integrity | Courage | Imagination
About RMIT University Pathways (RMIT UP)
RMIT UP, owned by RMIT University, provides education solutions for students, academics, and professionals in Australia and globally.
Our mission is to offer transformative learning experiences and pathways that open global opportunities, guided by RMIT’s values of inclusion, imagination, integrity, courage, passion, and impact. We place student and customer experience at the forefront of everything we do.
Our key programs include Foundation Studies, ELICOS English for Academic Purposes (EAP), language testing, andInformit, a leading research database focused on Australasian content.
About the role
As the IT Operations & Support Officer, you willbe responsible fordelivering first-line
desktop,applicationand AV support across RMIT UP.You'llplay a key role inmaintaininghardware/software environments, troubleshooting issues, and supporting technology-related services both on-site and remotely.
Key responsibilities include
Providing responsive technical support for desktops, laptops, printers, AV equipment, and telephony.
Managing software installation, OS upgrades, and device configurations.
Delivering remote support to staff/students, including those based offshore.
Monitoringthe service desk queue and providingtimelyresolution of IT issues.
Supporting application management, including Canvas, student systems, and database updates.
Assistingwith training and induction fornew staffon IT systems and tools
You’llalso collaborate with internal teams and external partners,participatein continuous improvementinitiativesand support high-level events with on-site technicalassistance
AboutYou
To be successful in this position you will need:
Extensive knowledge of Remote Desktop Tools, Online Collaboration Tools (such as Zoom and MS Teams), and support platforms like ServiceNow.
Strongexpertisein M365, Active Directory, SCCM, Windows OS, Microsoft Endpoint services, and Intune.
A customer-focused approach with proven ability to provide a professional andtimelysupport service to diverse stakeholders
Excellentorganisationalandtime managementskills to meet deadlinesand deliverunder pressure.
A proactive and flexible attitude with strong problem-solving skills.
Commitment to continuous improvement and best practice principles.Ability to work independently and as part of a team, with a focus on achieving businessobjectives.
What we offer you
We value our people and are committed to providing a supportive, inclusive, and rewarding work environment. As part of our team, you’ll enjoy:
Exclusive employee discounts at leading retailers.
A strong focus on health and wellbeing, including RMIT-subsidised gym memberships, Employee Assistance Program (EAP) access and discounted childcare options.
Access to professional developmenttraining viaLinkedIn Learning.
A positive workplace culture with a staff reward program, and a staff wellbeing program.
To Apply
Please submit your CV and a cover letter addressing your suitability for this position by clicking on the ‘Apply’ link. Cover letters should be addressed to HR.
Email HR: applications.rmit.up@rmit.edu.au (Please note: Applications will NOT be accepted via this email. To apply, submit your application via our website’s careers page www.rmit.edu.au/up)
Please note that we review and interview applications on a rolling basis, so we encourage you to apply as soon as possible rather than waiting until the closing date.
Pre-employment Checks: Appointment is subject to a successful Working with Children Check and National Police Check.
Our Commitment to Inclusion
At RMIT UP, we foster a culture of safety, wellbeing, and inclusion, ensuring everyone feels valued and respected. We embrace diversity and treat all individuals with fairness, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspectives, or experiences.
We are an equal opportunity employer committed to being a child-safe organisation. We actively encourage applications from all sectors of the community, including Aboriginal and/or Torres Strait Islander candidates.
As a Disability Confident Recruitment Team, we are happy to adjust the recruitment process to meet accessibility needs. Please contact us at applications.rmit.up@rmit.edu.au with your preferred communication method, and we will be in touch to discuss your requirements.
Read our Child Safety Policy: Child Safety Policy
We are a Circle Back Initiative Employer – we commit to responding to every applicant.
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RMIT Up is a successful provider of a range of education solutions supporting lifelong development goals to students, academics and professionals located in Melbourne and overseas.
Our people are integral to the success of our Company. We are experienced professionals who are committed to providing the highest standard of service and support to our clients and colleagues. At RMIT Up we offer a friendly, supportive and flexible working environment and culture with a range of employee benefits including access to health and wellbeing services and discounts, discounted travel, professional development opportunities and more.
In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.
RMIT University Pathways (RMIT UP) is owned by RMIT University, and provides a range of education solutions to students, academics and professionals located in Melbourne and overseas. RMIT UP is best known for providing specialised pathways for international students seeking entry into RMIT University, as well as a range of other education services and
products.
We have over 55 years’ experience delivering English language
training and testing solutions both nationally and globally, focused on getting students university ready.
