Boardroom Appointments - Global Human and Talent Capital

IT Operations and Service Delivery Manager

Boardroom Appointments - Global Human and Talent Capital  •  Johannesburg, ZA (Onsite)  •  2 months ago
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Job Description

IT Operations and Service Delivery Manager - 12 Month Contract

Minimum Requirements:

  • Matric (Grade 12)
  • Bachelor's degree in IT, Computer Science, or a related field. (Related technical qualifications, based on technical assessment outcome)
  • Minimum of 5 to 8 years of experience in IT operations, with at least 3 years in a managerial role.
  • Proficiency in Microsoft technologies (Windows Enterprise, Office 365, Azure, SQL, etc.).
  • Strong communication, leadership, and problem-solving skills.
  • Clear examples of previous track record.

Responsibilities:

  • Oversee end-to-end service delivery, ensuring timely and efficient resolution of incidents and requests.
  • Collaborate with cross-functional teams to optimize service processes.
  • Monitor SLAs and KPIs, making data-driven decisions to improve service quality.
  • Leverage your Microsoft technical background to guide the team in troubleshooting and resolving complex issues.
  • Stay updated on Microsoft products, services, and best practices.
  • Foster strong client relationships by understanding their needs and expectations.
  • Implement customer-centric strategies to enhance satisfaction and loyalty.
  • Lead and motivate a team of IT professionals.
  • Provide coaching, mentorship, and performance feedback.
  • Collaborate with vendors to ensure seamless service delivery.
  • Participate and drive contract negotiations and manage vendor relationships.
  • Identify areas for efficiency gains and implement process enhancements.
  • Drive continuous improvement initiatives.
Boardroom Appointments - Global Human and Talent Capital

About Boardroom Appointments - Global Human and Talent Capital

Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.

We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.

We have specialized divisions that enhance our ability to service all clients in the following industries:

- FMGC

- Finance, Banking and Insurance

- Manufacturing and Processing

- Oil and Gas, Mining, Engineering and Construction

- Medical, Pharmaceutical and Health Care

- Logistics and Supply Chain

- Information Technology, Media and Telecommunications

- Waste Management and Sanitation Services

- Renewable and Alternative Energy

- Retail and Commercial Property

- Agriculture and Production

- Government and Public Services

- Call Centre and Customer Support Services

Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.

This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.

We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.

Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.

We are focused, passionate, and we love what we do.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Bedfordview, ZA
Year Founded
1989
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