Responsibilities:
•     Developing and managing a secure and efficient IT infrastructure, focusing on IT operations and endpoint security.
•     Developing and deploying ITSM frameworks and familiarity with BMC Helix to optimize operational efficiency.
•     Designing and deploying endpoint security solutions, including Microsoft Intune, MAM/MDM, Defender, or SCCM, ensures comprehensive company asset protection.
•     Collaborating with teams to streamline IT processes and enhance service efficiency.
•     Maintaining technical documentation on IT architecture and configurations.
•     Evaluating and incorporating new technologies for better IT operations and security.

Qualifications:
•     Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
•     Extensive experience (3 years) in ITSM management or enterprise-level web design, with proficiency in tools like BMC Helix or SharePoint Online preferred.
•     Profound understanding of IT operation management domains, including incident management, change management, and service request management.
•     Strong expertise in Microsoft endpoint tools like Microsoft Intune, Defender, and SCCM.
•     Certifications in ITIL, BMC Helix, or Microsoft solutions are advantageous.
•     Experience in implementing and managing Network Operations Center (NOC) solutions is a plus.
•     Excellent problem-solving abilities and a track record of resolving complex technical issues.
•     Self-motivated and able to work independently with minimal supervision.
•     Strong interpersonal and communication skills (verbal and written).

Additional Information:
•     The role offers the option for remote work with occasional on-site visits.