Job Description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

IT Operations Analyst I

• Responsible for Operational Stability Sabre Applications

• Provides requirements/monitors System Performance and Capacity Monitoring

• Leads Incident Management and is responsible for driving incidents to resolution.

• Responsible for Production Readiness/Production & for Operational Documentation

• Advising and collaborating with our architecture and product development team on technical hardware and software issues.

• Manages outage and emergency situations with datacenter and application staff

• Ensuring platform availability and addressing operational issues as they arise in accordance with internal and customer SLA’s

• Knowledge resource on multiple projects/initiatives across the company for a variety of internal/external customers

• Coordinating infrastructure maintenance and upgrades with our Application teams

• Maintain platform and applications documentation and document Runbooks

• Work on automation of operational procedures and workflows with prior scripting experience

• Develop instrumentation for aiding monitoring and to action alerts received in OCC.

• Work with operational team(s) and systems owners in identifying opportunities of automation.

• Work in shifts with 24/7 support environment

• Respect and apply the Sabre ITIL processes & Respect of Service Levels

EXPERIENCE:  

Minimum 2-3 years related experience in Command Center or NOC environments

• Understanding of Operations and Platform Support in Dev Ops

• Knowledge in IT Service Management and ServiceNow

• Strong background in working in a critical production support 24x7 environment.

• Strong background in technical support and L1 support.

• Excellent written and verbal communication skills

Nice to have:

• Experience with supporting platforms in SAAS environments

• Experience with Cloud hosted applications such as AWS, Google, Azure

• Experience with Windows, Linux, RedHat trouble shooting

• Experience in working with technical teams and OEM vendors for support

EDUCATION: Bachelor's degree or equivalent and 2-3 years of similar work experience.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.