Job Description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

IT Operations Analyst I

• Responsible for Operational Stability Sabre Applications

• Provides requirements/monitors System Performance and Capacity Monitoring

• Leads Incident Management andis responsible fordriving incidents toresolution.

• Responsible for Production Readiness/Production & for Operational Documentation

• Advising and collaborating with our architecture and product development team on technical hardware and software issues.

• Manages outage and emergency situations with datacenter and applicationstaff

• Ensuring platform availability and addressing operational issues as they arisein accordance withinternal and customerSLA’s

• Knowledge resource on multiple projects/initiatives across the company for a variety of internal/external customers

• Coordinating infrastructure maintenance and upgrades with ourApplicationteams

• Maintain platform and applications documentation and documentRunbooks

• Work on automation of operational procedures and workflows with prior scripting experience

• Develop instrumentation for aiding monitoringand toaction alerts received in OCC.

• Work with operational team(s) and systems owners inidentifyingopportunitiesofautomation.

• Work in shifts with 24/7 support environment

• Respect and apply the Sabre ITIL processes & Respect of Service Levels

EXPERIENCE:  

Minimum2-3years related experience in Command Center or NOCenvironments

• Understanding of Operations and Platform Support in Dev Ops

• Knowledge in IT Service Management and ServiceNow

• Strong background in working in a critical production support 24x7 environment.

• Strong background in technical support and L1 support.

• Excellent written and verbal communicationskills

Nice to have:

• Experience with supporting platforms in SAAS environments

• Experience with Cloud hosted applications such as AWS, Google, Azure

• Experience withWindows,Linux, RedHat troubleshooting

• Experience in working withtechnicalteams and OEM vendors forsupport

EDUCATION:Bachelor'sdegree or equivalent and2-3years of similar work experience.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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