Support IT Governance Operations processes across Scan enterprise systems and applications. Includes the coordination and communication of Change, Incidents and Audits that results in maintaining the integrity of all Scan IT managed systems.

You Will

• Support Change and Release Management processes, including coordinating and communicating enterprise releases across key systems, applications, and programs.
• Support SCAN Incident Management by helping resolve service disruptions, minimizing business impact, and coordinating with business stakeholders, IT teams, and vendors.
• Identify and escalate risks, and partner with program teams to mitigate and resolve issues that may affect release scope, schedule, or quality.
• Contribute to maintaining the CAB change calendar for all releases.
• Support critical operational activities for IT systems, including software releases, system configuration, defect management, change requests, and communications, while ensuring release processes are followed. Stay informed of Go-Live activities to track release progress.
• Support the manager with internal and external audit activities.
• Help maintain department metrics and KPIs.
• Identify opportunities to improve Change and Release Management processes.
• Maintain positive relationships with program stakeholders, IT teams, and vendors by proactively setting expectations, coordinating information exchange, and providing regular updates on progress and risks.
• Follow Enterprise Applications department guidelines, protocols, tools, and processes.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

Your Qualifications

• Bachelor of Science in Computer Science, Information Technology, or equivalent work experience.
• ITIL certification preferred
• 2 +years of experience supporting Change and Release Management processes.
• 2+ years large IT organization experience preferred.
• Familiarity with Agile Development, SDLC methodology
• Familiarity with ITSM tools.
• Excellent critical thinking and organizational skills
• Proficient in MS Office, Excel, and web-based systems
• Strong organizational skills.
• Excellent writing skills and the ability to express ideas concisely and clearly, orally and in writing.
• Excellent stakeholder management skills.

What's in it for you?

• Hourly pay range: $25.38 to $36.76 per hour

• An annual employee bonus program

• Robust Wellness Program

• Generous paid-time-off (PTO)

• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days

• Excellent 401(k) Retirement Saving Plan with employer match

• Robust employee recognition program

• Tuition reimbursement

• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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