Job Description

At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms.

We're currently seeking an IT Operations Administrator. If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you.

Why Join Us?

• Be part of a trusted, established company
• Enjoy a supportive, team-oriented work culture
• Take pride in helping businesses stay fueled and focused

Bring your drive, reliability, and commitment to excellence—and let’s brew success together!

What you’ll be doing – The Role

The IT Operations Administrator supports the daily administration, maintenance, and coordination of key software systems and user access across the organization. This role is responsible for supporting user management, software support, documentation and training materials assistance, ticket coordination, reporting support, and cross-functional follow-up related to system enhancements and operational workflows. The ideal candidate is technically proficient across various software platforms and demonstrates strong problem-solving and troubleshooting skills. They are highly organized, detail-oriented, and able to manage multiple tasks effectively while maintaining accuracy and follow-through, with strong communication skills.

ESSENTIAL DUTIES/RESPONSIBILITIES

User Management & System Administration

• Manage users, including creating, updating, and deactivating profiles in internal operating software systems and CRM, as assigned.
• Manage assignment of software licensing for new devices and conduct periodic quarterly field audits to confirm licensing assignment records.
• Support review of user assignments to keep email distribution lists and Teams drive access current.
• Coordinate with IT department to request new distribution lists and Teams drives as requested for field operations support.

Software Support & Documentation

• Support the creation of training documentation for software enhancements, updates, and new feature releases.
• Assign end users for testing and gather internal and external testing evidence to support software enhancement transport documentation for review and approval by the IT Operations Manager.
• Support system-related process improvements and documentation updates as needed.

Ticketing & Issue Tracking

• Support internal end-user ticket responses by handling assigned tickets as directed by the IT Operations Manager.
• Assist with weekly tracking of open software and related support issues and resolutions, escalating as needed for weekly support calls.
• Assist the IT Operations Manager with tracking status updates, follow-up items, and ticketing status to support weekly review calls.

Reporting & Operational Support

• Support Webstore administration by pulling pricing exports, customer files, and catalog exports on a quarterly cadence, as assigned.
• Support or directly create monthly or quarterly business management reports as assigned.
• Assist with maintaining accurate system records and providing operational reporting support across departments.
• Other duties as assigned.

What’s in it for me? – The Benefits

• Salary Range: $75,000-$85,000
• 401(k) and company matching
• Medical, Dental and Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life insurance
• Paid vacation and sick time
• 9 paid holidays

Requirements

What you’ll bring – The Person:

• High school diploma or equivalent required; associate’s or bachelor’s degree in Information Technology, Business Administration, Operations, or a related field preferred.
• Experience in IT support, business systems administration, operations support, or a related administrative role preferred.
• Experience working with user account or project management, software platforms, reporting tools, or ticketing systems is preferred.
• Strong Excel proficiency.
• Basic understanding of supply chain processes and general business workflows.
• General software and IT proficiency with the ability to learn new systems quickly.
• Strong communication skills, both written and verbal.
• Strong task management and organizational skills.
• Strong problem-solving and troubleshooting ability.
• Attention to detail and commitment to accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work collaboratively across teams and escalate issues appropriately.