Job Description

We're looking for a technically minded IT Operations Administrator who brings the best of both worlds — solid hands-on knowledge of hardware and software, combined with sharp organisational and administrative skills. If you're someone who enjoys keeping systems running smoothly, hunting down the best deal on tech equipment, and making sure nothing falls through the cracks, this role is for you.

Duties and Responsibilities:

• Act as the first point of contact for helpdesk tickets, triaging and resolving issues where possible before escalation

• Assign and manage tickets efficiently via the ticketing system (Freshdesk)

• Maintain and update Excel reports and manage helpdesk reporting

• Maintain accurate hardware and software inventory, including licensing and lifecycle tracking

• Source, compare, and procure tech equipment — researching supplier options, comparing specifications and pricing, and identifying cost-effective alternatives

• Contact and negotiate with vendors on hardware and software orders, replacements, and support contracts

• Evaluate and benchmark supplier quotes, identifying opportunities to reduce costs without compromising on quality

• Build and maintain relationships with key vendors and stay up to date on new products and pricing in the market

• Promptly address and resolve customer inquiries and issues with professionalism and courtesy

Why work for us?

• Work for a UK-based company without leaving home — real international experience on your CV

• Deal directly with UK clients, building skills and exposure that set you apart in the local market

• Room to grow — we're a company on the move and we invest in the people who grow with us

• 40 days paid leave — one of the most generous packages you'll find anywhere

• 100% remote, working UK hours (08:30 – 17:00), no commute, no office politics — just great work from wherever you are!

Requirements

• Minimum 2 years of experience in a technical support, helpdesk, or IT operations role

• Solid working knowledge of hardware components, software applications, and how they interact — evaluate specifications and compare products

• Experience dealing with vendors and suppliers — negotiating pricing, following up on orders, and sourcing alternative options

• Proficient in MS Word, Excel, Outlook, and Teams

• Understanding of basic networking and troubleshooting techniques

• Outstanding communication skills, both written and verbal — confident engaging with vendors, clients, and internal teams alike

• Highly organised with strong attention to detail

• Ability to manage multiple priorities, work independently, and meet deadlines

• Customer-focused with the ability to handle complex or difficult situations professionally

• Own device that meets our technical requirements, a stable internet connection of minimum 20Mbps (fibre preferred), a suitable workspace, and the ability to communicate effectively across virtual platforms.