Job Description

RMA Group, headquartered in Bangkok, Thailand, is a multi-sector group with over 9,000 employees and an operational presence in 17 countries. For 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of innovation, integrity, and endurance. Through its various businesses including RMA Automotive, Global Fleet Sales, Comin Asia, and Express Food Group (EFG), RMA Group has established itself as the partner of choice for leading automotive, equipment, engineering services, and food brands in Southeast Asia and beyond.

of the Role

The IT Operations (ITO) Intern Officer will gain hands-on experience with multi-vendor technologies and solutions, while supporting large-scale IT service operations and infrastructure deployments.

Key Responsibilities

• Provide first-level onsite and remote IT support to users.

• Use Copilot AI to diagnose and troubleshoot hardware, software, printer, and network connectivity issues.
• Perform other tasks as assigned by the mentor.

• Escalate complex technical issues to Senior IT Service Desk or IT Infrastructure Engineers.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, network devices, firewall devices and other standard IT equipment.
• Support lifecycle management of IT assets, including refresh, utilization tracking, and decommissioning.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.

Requirements

• Diploma in Vocational Education or Bachelor's Degree in Computer Science, Information Technology, Management Information Systems, or a related field.
• Currently study in Computer Science, Information Technology, Management Information Systems, Business Computer or a related field.
• Able to do internship at least for 3 months period.
• Ability to travel when needed

• Ability to apply Copilot AI effectively in daily work.

• Basic knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
• Basic understanding of computer hardware, desktop support, and Basic understanding of networking technologies, including TCP/IP, Routing, Switching, VLAN, Wireless LAN, and Network Security.
• Basic knowledge of scripting, or programming is a plus.
• Thai native with good verbal and written communication skills in English.

RMA Group is an equal opportunity employer, with a diverse group of colleagues globally representing different cultures, backgrounds, and beliefs. Our values of Innovation, Integrity, and Endurance are embedded in what we do, and we welcome applicants who are committed to respecting diversity of thought and living our values on a day-to-day basis.