Job Description

Join our team and become part of a brand that inspires!

We are looking for enthusiastic and proactive individuals who want to work in a dynamic and supportive environment. If you enjoy working with people and love the world of fashion, this position is the right opportunity for you!

KEY RESPONSIBILITIES:

• Provide onsite IT installations and support across multiple locations in Bosnia and abroad. Actively participate in every stage of store openings/closings.
• Collaborate with hardware/software suppliers and IT partners, including internet service providers.
• Serve as the communication point between the IT Opening Group and store opening coordinators.
• Manage day-to-day ServiceDesk operations, ensuring effective incident handling, service requests, and project support.
• Oversee department-related invoice tracking and management.
• Perform hardware break-fix services and manage hardware repairs through customer-defined warranty channels.
• Install pre-defined computer ‘images’ and re-install applications on desktops/laptops as per company procedures.
• Provide basic remote support for countries within the LPP Group.
• Prepare user manuals, instructions, and documentation, and deliver necessary training.
• Ensure compliance with internal policies and superior directives.
• Other jobs from IT domain by order of the immediate manager.
• Willingness to support regional countries
• You'll be part of an international team spanning Central and Southern Europe, as well as Asia, with English as the primary language of communication.

REQUIRED PROFILE:

• At least 2 years of IT experience, with a strong interest in technical solutions.
• Proven customer service skills and experience working with third-party IT providers.
• Fluent English communication skills (both written and spoken); additional languages are a plus.
• Self-management skills with the ability to organize, multitask, and prioritize.
• Proactivity and strong problem-solving skills.
• Basic understanding of the retail sales business.
• A valid driving license and willingness to travel, including abroad.

TECHINCAL SKILLS:

• Windows 10/11 operating systems.
• Knowledge of LAN, WAN, VPN, VM, and AD.
• Experience with Android, Office 365, Jira/Confluence (user level).
• Basic computer networking knowledge.
• Familiarity with fiscal devices and POS systems is an advantage.

WE OFFER:

• Stable position within well-established company in textile industry, as well as opportunities for further professional development;
• An independent position with significant freedom of action;
• Dynamic international working environment;
• Competitive salary and performance-based bonuses, depending on business results as well as discount vouchers;
• Necessary working tools (car, laptop, mobile phone);
• HeLPP program – Employee assistance program;
• Fitpass.
• Friendly working environment that allows free exchange of experiences and excellent teamwork.

If you believe you are the right person for this position and share our values, we invite you to apply!

Note: We will contact candidates who make it to the shortlist.