Job Description

IT Onboarding Manager
Hays Electrical Services | Information TechnologyLOCATION
Onsite, Mon–FriEMPLOYMENT TYPE
Full-TimeREPORTS TO
IT ManagerDEPARTMENT
Information Technology

About the Role

Hays Electrical Services is looking for an IT Onboarding Manager to own our end-to-end technology onboarding and offboarding process, ensuring every employee has the hardware, software, and system access they need on day one. You'll lead a team of onboarding specialists responsible for device imaging, Azure administration, identity and access management, and Jamf-based endpoint management — bringing a detail-oriented, process-driven approach to building consistent, scalable IT onboarding workflows. Partnering closely with HR, Security, and business leaders, you'll deliver a seamless, secure employee technology experience from pre-boarding through offboarding.

What You'll Do

Device Provisioning & Imaging

Image, configure, and deploy laptops, desktops, and mobile devices for new hires using standardized imaging processes
Maintain and update device images to reflect current software, security patches, and configuration standards
Troubleshoot imaging failures and device provisioning issues

Identity & Access Management (Azure)

Create and manage user accounts, groups, and licensing in Azure Active Directory (Entra ID)
Configure conditional access, multi-factor authentication (MFA), and role-based access for new employees
Manage device enrollment and compliance policies within Azure/Intune

Endpoint Management (Jamf)

Enroll, configure, and manage Apple devices (Mac, iOS) through Jamf Pro
Deploy software packages, profiles, and security policies via Jamf
Monitor device compliance and resolve enrollment or policy conflicts

Onboarding Process Management

Own the IT portion of the new hire onboarding checklist, from pre-boarding through first-week support
Coordinate with HR, hiring managers, and facilities to ensure timely equipment readiness
Track onboarding tickets and SLAs using the IT service management (ITSM) tool
Identify bottlenecks and recommend process improvements to increase onboarding efficiency and consistency

Offboarding & Asset Management

Execute offboarding procedures, including account deactivation, device retrieval, and data preservation
Maintain accurate inventory records of IT assets throughout the employee lifecycle

Documentation & Compliance

Maintain detailed, up-to-date documentation of onboarding/offboarding procedures, imaging configurations, and troubleshooting guides
Ensure onboarding processes align with company security and compliance policies
Support audits by providing accurate records of device and access provisioning

What You'll Bring

Required:

2–4 years of experience in IT support, onboarding, or endpoint management
Hands-on experience with Azure (Active Directory/Entra ID, Intune, licensing management)
Hands-on experience with Jamf Pro for Apple device management
Experience with imaging tools and processes for Windows and/or macOS devices
Strong attention to detail with a demonstrated ability to follow and improve structured processes
Excellent organizational and time-management skills; able to manage multiple onboarding requests simultaneously
Strong written and verbal communication skills for cross-functional coordination with HR and hiring managers
Experience using an ITSM/ticketing platform (e.g., ServiceNow, Jira, Connectwise)

Preferred:

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Jamf Certified Associate, CompTIA A+/Network+)
Experience with scripting or automation (PowerShell, Bash) to streamline provisioning tasks
Familiarity with MDM/UEM tools beyond Jamf (e.g., Microsoft Intune, Kandji)
Experience in creating or maintaining onboarding process documentation or SOPs

What Makes You Successful Here

Detail-Oriented — you consistently catch discrepancies in access, configuration, or documentation before they become issues
Process-Driven — you follow established workflows precisely while spotting opportunities for standardization and improvement
Technically Proficient — you're comfortable working across Azure, Jamf, and imaging tools in a fast-paced environment
Collaborative — you work effectively with HR, IT Security, and business stakeholders to deliver seamless onboarding experience
Reliable — you manage competing onboarding deadlines with minimal supervision

Physical & Work Requirements

Ability to lift and transport IT equipment (up to 30 lbs)

About Hays Electrical Services

Founded in 2007, Hays Electrical Services, Inc. is now one of the fastest-growing electrical contractors in the nation, specializing in commercial, hospitality, and multi-family projects. Hays Electrical Services' reputation is built on dedication to excellence, providing value for our clients, and executing quality installations safely and productively. The Hays Electrical team continuously strives to deliver exceptional results to our partners by bringing passion, collaboration, and pride to every project and by building strong relationships with our clients based on integrity, trust, and reliability. Infused with a sense of shared ownership, our entire team focuses on building relationships that deliver results.

Industry

Construction & Skilled Trades

Company Size

201-500 employees

Headquarters

Houston, Texas

Year Founded

2007

Website

hayselectrical.com

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