Job Description

WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. To achieve the priorities and enablers defined for IT Services in support of the business strategy, IT is undertaking a global transformation program

We are looking for an On-Site Support Technician on a full‐time basis to be based out of our office in Madrid, Spain. The purpose of the role is to support the end‐user computing environment. When required, the role will provide on‐site support delivery in our offices across the country.

The On-site Support Technician will provide user‐facing desktop support, computer provisioning and deployment services, as well as focusing on offering excellent internal customer service. Primarily, for WSP locations across the region, remote support will be undertaken. There will however be occasions when national and international travel will be necessary (when on‐site support is required).

YOUR NEW ROLE, WHATS INVOLVED?

• Deployment, configuration and installation of laptops, workstations and mobile devices (Win11, IOS and Android)

• Coordinate with vendors for provision of end‐user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

• Provide application deployment and support (Azure, SCCM, Autopilot and Active Directory)

• Troubleshooting and resolving incidents and service requests from the business

• Work according to all WSP policies and procedures (HSSE, Code of Conduct etc.)

WHAT IF IT WAS YOU?

• Recognised qualification in at least one subject of a scientific or technical nature, ideally computer studies (or equivalent)

• Demonstrable experience in an IT support role, ideally end‐user focused

• Excellent communication skills, both written and verbal (in English and Spanish)

• Excellent knowledge of end‐user computer hardware, including workstations, laptops, mobile devices, monitors, printers and peripherals

• Excellent knowledge of the Microsoft Windows operating system, common applications, specifically Microsoft Office 365, and other common computer software

• Experience of Incident management using recognized ticketing systems

• An understanding of ITIL Service Management

• This role requires your physical attendance at the office as well as a driver’s license to support our offices and users across the country

WHAT YOU’LL LIKE ABOUT US:

• A working environment inspired by diversity,driven by inclusion.

• Our flexible working policy - We recognise the importance of work-life balance and encourage you to find yours.

• WSP is about making the world around us a better place, including the environment, transport infrastructure, buildings and land use.

• Excellent career prospects. We're growing fast, and every day we strive to outdo ourselves. We are open to your ideas and want to try new things. We have a supportive environment that invests in your development and training.

• WSP is about embracing a culture of collaboration with colleagues who stand out for their skills Come and discover our fantastic team!

OUR RECRUITMENT PROCESS:

1. Telephone interview: We'll start with a telephone interview to get to know you better and discuss your experience.

2. Hiring Manager Interview: You will meet with our TA team and the department manager to assess your technical and cultural skills.

3. Interview with the Business Unit Director: A meeting with the Business Unit Director to discuss your potential role and our strategic vision.

ABOUT US:

We are one of the world's leading engineering and professional services firms. Our trusted employees share a common goal of making a positive and lasting impact on the communities we serve through a culture of innovation, integrity and inclusion.

Are you hesitating to apply? Go for it! We are proud to promote diversity, equal opportunities and professional integration within our teams, and we are convinced that our differences and an inclusive working environment contribute to our development. All applications will be carefully considered.

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