- Provide technical support and troubleshooting for hardware, software, and network-related issues.
- Install, configure, and maintain operating systems, applications, and IT equipment (e.g., computers, printers, and mobile devices).
- Respond to user requests via phone, email, or ticketing systems and ensure timely issue resolution.
- Perform system updates, patches, and regular maintenance to enhance security and performance.
- Assist in setting up user accounts, managing access permissions, and ensuring data security.
- Support and troubleshoot network connectivity, including LAN, Wi-Fi, and VPN connections.
- Document technical issues, solutions, and best practices to improve support processes.
- Provide basic training and guidance to end-users on IT tools and best practices.
- Collaborate with other IT teams to escalate and resolve complex technical problems.
- Monitor IT systems and proactively address potential problems before they impact operations.
Founded in 1860, Carmeuse is a Belgian-headquartered international leading manufacturer of lime, limestone and mineral-based products used in a variety of industrial, construction, soil improvement applications, and benefitting the environment by providing cleaner air and safer water. Carmeuse and its subsidiaries also offer equipment and services to optimize its customers’ processes, improve safety, provide reliable supply and lower CO2 emissions. Carmeuse has around 5,300 employees and serves over 13,000 customers through 59 plants and 55 quarries in Europe, North America, South America, Africa, Middle-East and Asia, generating a consolidated turnover of about €2 billion.
