Job Description

Agency

Aga Khan Foundation

Salary

Salary and package to attract the best candidate

Region

Middle East

The requirements

Education:

• Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field.
• Minimum 5 years of relevant professional experience in IT support, systems administration, or network management.
• Experience in managing IT infrastructure, networks, and enterprise applications.
• Experience working with vendors and managing IT procurement processes is preferred.
• Experience in Microsoft 365 environment, including Outlook, Teams, OneDrive, and SharePoint.

Skills and Competencies

• Strong knowledge of computer networks, systems administration, and IT security.
• Proficiency in hardware and software troubleshooting.
• Knowledge of backup, recovery, and disaster recovery procedures.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to train and support users with varying technical abilities.
• Strong organizational and time management skills.
• Ability to work independently and manage multiple priorities effectively.
• Service-oriented mindset with strong attention to detail.
• Fluency in English and Arabic.

Promoting Equality, Inclusion, and Climate Responsibility
Employees of Aga Khan Foundation (AKF, Egypt) and Om Habiba Foundation (OHF) are expected to uphold and advance the organization’s core principles of equity, inclusion, and environmental responsibility in all aspects of their work.

Gender Justice
OHF is committed to advancing gender equity and justice across all its programs and internal operations. The organization maintains a zero-tolerance approach to discrimination, harassment, and sexual harassment, and ensures fairness and equity throughout all stages of employment, including recruitment, selection, compensation, benefits, and career development.

Climate Justice
Environment and climate are core strategic priorities and cross-cutting themes for OHF. The Foundation supports communities in building resilience to climate change through integrated approaches that combine awareness, infrastructure development, sustainable resource management, and renewable energy solutions.

Safeguarding and Ethics
At Aga Khan Foundation (AKF, Egypt), and Om Habibeh Foundation (OHF), we recognize our responsibility to promote human dignity, social justice, and the protection of all individuals engaged in or impacted by our work. At the core of our mission is a deep and sustained engagement with underserved and marginalized communities, placing respect, dignity, and inclusion at the center of all programs and operations. We acknowledge that a strong organizational culture grounded in accountability, integrity, and professionalism is essential to creating a safe and supportive environment for our staff, partners, and the communities we serve. We uphold the principle that all individuals have the right to live and work free from harm, abuse, and exploitation.

People with special needs
OHF is committed to including people with disabilities in all its programmes and projects.

Om Habibeh Foundation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job description outlines the general nature and key responsibilities of the position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. OHF reserves the right to modify job duties or job descriptions at any time.

All offers of employment will be subject to satisfactory references and appropriate screening checks, including criminal record checks. OHF also participates in the Inter-Agency Misconduct Disclosure Scheme. You can find out more about this scheme on this link: https://misconduct-disclosure-scheme.org/

The position

This position is Aswan based.

Some jobs fill your time and some income; others give your career meaning.

We are looking for people who care, who are curious, committed, and willing to learn. People who are not just looking for a role, but for a chance to contribute, make a change, learn, grow, and be part of something human that truly matters." If this resonates with you, we would be glad to hear from you.

BACKGROUND

Om Habibeh Sultan Mohamed Shah Aga Khan Foundation (OHF) is an Egyptian non-profit foundation serving the people of Aswan for over 35 years. The foundation is an affiliate of the Aga Khan Development Network (AKDN), which supports over 1,000 initiatives in over 30 countries around the world.

The Foundation was established by Om Habibeh Mohamed Shah Aga Khan, whose enduring legacy in Aswan reflects a deep and personal commitment to the well-being, dignity, and development of local communities. Her vision continues to guide OHF’s work, anchoring it in compassion, service, and long-term partnership with the people of Aswan.

Under the oversight of the Ministry of Social Solidarity, OHF’s core objective is to improve the quality of life of vulnerable and underserved communities through integrated, sustainable development approaches. The Foundation works across key sectors including education, health, economic inclusion, agriculture and food security, civil society strengthening, women’s empowerment, and early childhood development.

POSITION OBJECTIVES:
The IT Officer is responsible for overseeing and supporting the Foundation’s information technology infrastructure, systems, applications, and IT operations to ensure efficient, secure, and uninterrupted business operations. The role includes managing IT systems implementation, network administration, IT support services, asset management, budgeting, vendor coordination, and user training while ensuring alignment with organizational and global IT standards.

KEY RESPONSIBILITIES:

IT Planning, Budgeting & Administration

• Prepare and monitor the IT annual budget.
• Ensure effective utilization and control of IT resources and expenditures.
• Prepare Terms of Reference (TORs) and technical specifications for required IT systems, services, and solutions.
• Coordinate with the procurement specialist for IT equipment and supplies in coordination with the Finance Department.

Systems & Infrastructure Management

• Manage and maintain IT infrastructure, including hardware, software, servers, databases, and network systems.
• Ensure computer networks, databases, and systems are secured, operational, and regularly maintained.
• Execute and monitor system backup, recovery procedures, and routine IT operations.
• Ensure contingency plans, controls, and disaster recovery procedures for IT applications are effective, updated, and operational.

IT Systems Implementation & Support

• Identify, evaluate, and recommend suitable IT solutions and technologies to meet organizational needs.
• Maintain effective coordination and communication with IT Geneva during the implementation of major projects and initiatives.
• Liaise and follow up with external service providers and vendors.

User Support & Training

• Provide timely technical support and troubleshooting assistance to all Foundation staff.
• Resolve IT-related issues across the organization and ensure effective helpdesk support.
• Prepare IT requirements for new employees, including devices, email accounts, IP phones, and mobile lines.

IT Asset & Service Management

• Manage and maintain IT assets, including hardware, software licenses, network equipment, and related systems.
• Oversee the delivery and performance of Information Technology services across the Foundation.

Problem Solving & Continuous Improvement

• Analyze technical issues, evaluate alternatives, and implement effective solutions.
• Continuously assess IT systems and services to identify opportunities for improvement, efficiency, and innovation.