Job Description

IT Officer - 6 Month Contract

Qualifications

• Degree or Diploma in Information Technology or Computer Science

• Network skills (N+ Certificate)

• AWS and Azure certification (advantageous)

• ITIL foundation certification (advantageous)

Experience

• Minimum of 5 years of relevant experience in IT

• Working knowledge of IT Service Desk ticketing systems

• Basic administration of Microsoft Identity Manager (MIM)

• Basic administration and skills in Microsoft operating systems and Office 365

• Working knowledge of desktop imaging and deployment

• Proficient in PC hardware, software, and printer troubleshooting

Responsibilities

• Contribute to designing and planning the transition in hardware and software infrastructure (if part of the BUILD domain)
• Provide IT support for users through the Service Desk (if part of the RUN domain)
• Ensure continuity of service (if part of the RUN domain) for Operations, including hardware and software infrastructure, on a day-to-day basis:

• • Network / Telecommunications: Cabling, Switches, Optimizers, Routers, Firewall, Proxy, SSL VPN gateways, WAN, WiFi, Video-Conferencing systems, and other equipment (UPS, AirCon, Genset, IoT, etc.)

  • Systems: Servers (Windows/Linux or iSeries), data backup systems, business applications, communication and collaborative tools

  • End users: PCs, Thin Clients, Smartphones/Tablets, Printers, Satellite phones, Scanner guns, Headsets

  • Ensure ITIL MIS support processes: single point of contact for helpdesk, ITSM ticketing, troubleshooting, log analysis, reporting, Centreon monitoring

• Manage IT hardware resources (inventory)

• Implement and act on plans, organizational tasks, and activities assigned to the RUN and/or BUILD teams

• Uphold The Companys group norms and policy compliance: Use only business applications/MIS services aligned with The Company IT catalogue

• Apply The Companys security and licensing policies

• Carry out other delegated tasks as assigned by the reporting manager, within skill set and experience

• Occasional travel to The Company sites for IT projects, implementation, or training

• Engage in systems administration including:

  • General computer support

  • Software installations and upgrades

  • Network and printer support

  • Deployment of equipment

  • Inventory management

• Participate in rotational after-hours and onsite support (The Company operates 24/7 with various WMS and TMS systems)

• Create and manage specific project plan activities in collaboration with:

  • Business stakeholders

  • IT Service Desk & Operations Manager

  • Cluster MIS Manager

  • IT Infrastructure Engineer

• Coordinate documentation, testing, and training efforts related to project plans

• Continuously evaluate and adjust within project timelines to mitigate risks to project success

• Ensure project prioritization and sequencing based on business needs and operational demands

• Participate in monthly project meetings to:

  • Review key activities undertaken

  • Discuss implementation challenges

  • Plan key activities for the upcoming month with the MIS Manager

• Ensure compliance with current responsibilities and legal requirements related to Quality, Health, and Safety standards

• Report hazards, incidents, and injuries in line with legislation and The Companys reporting procedures

• Participate in programs and assessments to improve the IMS system in the workplace