Job Description

We are looking for an IT Officer to support the day-to-day operation of our technology systems and help keep our business running smoothly. This role suits someone who enjoys problem solving, working across a range of systems, and supporting people to get the most out of their technology.

You will work closely with the IT Manager, Development team and teams across the business, contributing to system support, improvements and projects that strengthen MAC’s digital capability. The role offers variety, hands-on experience and the opportunity to build your skills across systems, infrastructure and support in a growing organisation.

This role suits someone who takes initiative and looks for better ways of doing things, works comfortably with people across the business, and brings a friendly, down-to-earth approach that makes it easy for others to reach out for support.

We are flexible in how this role is worked, with location options across Adelaide, Melbourne or Sydney, and a supportive environment to help you succeed.

In this role you will:

• Support the day-to-day operation, maintenance and improvement of business systems and applications
• Assist with system integrations and platform migrations, including tools such as Salesforce, AWS and other business systems
• Provide timely technical support to staff across the business, troubleshooting hardware and software issues
• Help set up, configure and maintain devices, systems and network components
• Monitor system performance and escalate issues where needed
• Prepare simple user guides and support staff with system use and basic training
• Support IT security practices, including updates, checks and data protection processes
• Assist with backup, recovery and business continuity processes
• Contribute to IT projects, including planning, testing, coordination and documentation.

What you will bring:

• Experience in an IT support or similar role (around 2+ years)
• A relevant IT qualification (Certificate IV, Diploma), or equivalent experience
• Practical knowledge of computer systems, hardware, software and business applications
• Experience with Microsoft 365 and user access management
• Exposure to CRM or business systems, with an interest in improving processes and user experience
• Strong problem-solving skills and a logical, methodical approach
• Ability to communicate technical information clearly to non-technical users
• Good organisation skills, with the ability to manage tasks and competing priorities
• A reliable, proactive and team-oriented mindset.

What we offer:

At MAC, we care about our people and the impact of the work we do. We create an environment where people are trusted, supported and encouraged to do their best work. We offer:

• Flexible working arrangements that recognise different life stages and responsibilities
• Above-industry parental, personal and wellbeing leave
• A staff financial incentive scheme that recognises contribution and performance
• An Employee Assistance Program for staff and their families
• A values-driven, award-winning workplace with a light-filled Rose Park office and onsite parking
• A supportive and inclusive culture where leaders are approachable and ideas are welcomed
• Purpose-driven work where your role directly contributes to Australia’s clean energy transition.

How to apply:

Please apply with a one‑page cover letter and your current resume.

Shortlisted candidates will be invited to complete an online behavioural and aptitude assessment.

The successful candidate will be required to complete standard background checks, including employment history, qualifications, working rights, criminal history and references.

Our commitment to inclusion:

We value different ways of thinking and working and encourage applications from people with diverse backgrounds, experiences and neurodivergent profiles.

If you need adjustments or support during the recruitment process, please let us know. We are happy to accommodate.

About MAC:

We believe the efficient electrification of homes and businesses is essential for a sustainable future. Our mission is to reduce reliance on fossil fuels by upgrading appliances and installing clean energy solutions that lower energy use and emissions.

Each year, we upgrade more than 5,000 homes and businesses, making us one of Australia’s largest energy services companies. Our work includes lighting, heating and cooling, refrigeration, hot water, battery and solar solutions, EV charging and Virtual Power Plant rebates.

We are a values‑driven organisation that focuses on quality, integrity and doing things differently. We support our people to do meaningful work and to grow their skills in a supportive, down‑to‑earth environment.