Job Description

Job Title: Senior IT Support Engineer

Company & Team Introduction:

Purpose of the Role:

Own the local office IT relationship, ensuring all engagement, prioritisation and decision-making channels operate in line with Group-wide policies and standards. Convert business needs into outcomes and deliver a value‑aligned roadmap while being willing to build, configure and validate solutions across M365, Azure and endpoint platforms to land secure, reliable services — always routed through Group IT oversight and direction.

Key Responsibilities:

• Act as the primary local interface with Group IT
• Shape, prioritise and track the local demand backlog and associated benefits and budgets with necessary approvals and Group level direction at every stage.
• Hands‑on support configuration/testing across Entra ID/Intune/Autopilot, Teams/SharePoint, print (Ricoh/PaperCut), and basic network/Wi‑Fi as delegated by Group IT.
• Coordinate NetSuite (HIVE) impacts and dependencies with Group programmes through Group IT governance.
• Champion Azure cloud‑first readiness and server move assessments in line with Group IT architecture and plans.
• Embed ISO 27001/Cyber Essentials alignment, data retention and backup posture; coordinate pen tests and remediation.
• Own service quality with the Global Service Desk/MSPs; drive CSI and problem management in line with defined service expectations.
• Manage vendor SoWs, commercials and KPIs; ensure clean handover to BAU for all engagements and decisions.

Key Skills / Experience / Competencies:

• Stakeholder management and commercial acumen in multi‑entity settings.
• Portfolio shaping and benefits realisation; RAID/dependency management.
• Technical breadth across M365, Entra ID, Intune/Autopilot, Azure fundamentals, Teams/SharePoint, print and site networking.
• Strong written/oral communication with executive‑ready reporting.
• Vendor orchestration and contract hygiene.

Essential Skills & Experience:

• Bachelors degree in IT/Business or equivalent experience.
• Experience of similar roles with hands‑on configuration or engineering exposure.
• Evidence of landing roadmaps across cloud/workplace/security domains

Behaviours & Attributes:

We are looking for individuals who embody the following core values -

• Entrepreneurial – We have an entrepreneurial, collaborative mindset and are agile and commercially rigorous in everything we do.
• Innovative – We are industry experts, harnessing state‑of‑the‑art technology and new thinking, working together to deliver great solutions for our customers.
• Collaborative – We work as a team to best serve our customers and develop our people. We care deeply for all our colleagues, embracing equity, diversity and inclusion, and supporting the communities and environments in which we live.
• Responsible – We behave responsibly and with integrity. Health and Safety is our highest priority, ensuring that all our businesses are safe and sustainable.
• Responsive – We respond immediately to customer needs and are ambitious to grow by helping them achieve their goals.

Additional Requirements:

• Highly organised and motivated individuals with strong communication skills, a good work ethic, and a commitment to technical excellence, personal efficiency, and continued professional development.