Job Description

POSITION: IT Officer – Full-time

Salamah College, an Islamic, independent, and comprehensive coeducational K-12 college, is dedicated to providing a caring and personalized education for young Australian Muslims. Established in 2012, Salamah College has grown significantly, now welcoming over 1,400 students.

Salamah College is seeking a proactive and skilled IT Officer to join our dynamic team. This role offers the opportunity to contribute to a supportive educational environment while managing and enhancing our technology infrastructure.

Key Responsibilities:

Technical Support:

• Use FreshService to handle incoming tickets and requests
• Troubleshoot Windows devices, iPads, and network/software issues
• Escalate complex problems as needed

Systems Administration:

• Maintain and update Moodle and Sentral
• Manage Microsoft Azure and Office 365 accounts and settings
• Perform routine system checks and updates

Communication & Training:

• Clearly explain technical processes to non-technical staff and students
• Develop user guides and provide basic training sessions

Time Management:

• Efficiently prioritize multiple open tickets in a fast-paced environment
• Track and follow up on issues to ensure timely resolution

Community Engagement:

• Support school programs and events
• Foster a positive, tech-friendly culture

Key Selection Criteria:

1. Qualifications & Experience

• TAFE/university IT qualification (completed or near completion)
• Relevant IT support experience, preferably with FreshService

2. Technical Proficiency

• Proficient with Windows, iPads, LMS (Moodle, Sentral), and cloud platforms (Azure, Office 365)
• Basic networking and IT security knowledge

3. Communication & Time Management

• Strong interpersonal and communication skills
• Proven ability to manage and prioritize multiple support tasks

4. Community Engagement

• Willingness to participate in co-curricular activities and programs

Additional Requirements:

• Valid Working with Children Check (or equivalent)

• Flexibility for occasional after-hours work

How to Apply:

If you are interested in contributing to our vibrant school community, please send your resume to hr@salamah.nsw.edu.au

For more information about Salamah College, please visit our website at www.salamah.nsw.edu.au.

Application closing date: Friday 18 April 2025 at 5pm.