Job Description

Your Role​

The ​ Command Control Center (BSOC) team ​ is responsible for executing and monitoring batch operations and Technology Operations Center (TOC) events to assure successful execution and completion within required timelines​ The Batch / TOC Operator will report to the Shift Supervisor ​ In this role you will ​provide L1 support for BSOC Operations and in general, work with other operations teams to ensure batch and enterprise applications are operating efficiently and drive continuous improvement. You will resolve incidents with support of L2 and L3 teams and drive problem management to ensure incidents do not recur and develop solutions that improve business outcomes for BSOC Operations​

Your Work

​

​In this role, you will:​

• Execute and monitor batch operations and network operations center (NOC) events to assure successful execution and completion within required timelines.

• Provide technical direction and proactive solutions to ensure optimal performance of batch schedule and ensure compliance with batch window

• Provide secondary level of support, analysis, troubleshooting, and triage to resolve batch operations and/or NOC events.

• Support and lead major incident response during graveyard hours, ensuring service restoration and operational stability before business hours begin.
• Serve as the primary overnight point of contact for graveyard hours Service Desk escalations, ensuring timely assessment and appropriate routing.
• Develop and continually refine NOC documentation and other enterprise monitoring policies and ensure NOC tools can meet requirements.
• Collaborate with business and IT teams to translate requirements/requests into design and implementation of updates or additions to batch schedule or NOC events.
• Monitor batch jobs, application health, and system alerts using enterprise monitoring tools (e.g., BigPanda, Dynatrace, Splunk, SolarWinds and Tidal).
• Ensure batch jobs complete successfully within defined SLAs and business timeframes.
• Identify failed, delayed, or abnormal job executions and take corrective action.
• Monitor application logs, dashboards, and metrics to detect performance or availability issues.
• Respond to alerts and incidents according to defined operational procedures and escalation paths.
• Escalate complex issues to application development, infrastructure, or vendor support teams.
• Identify recurring issues and recommend automation or process improvements.
• Assist in improving alert quality to reduce noise and increase actionable alerts.

Your Knowledge and Experience​

• Requires a bachelor’s degree or equivalent experience

• Requires at least 3 years of prior relevant experience.

• Prefer 1 year of experience with an enterprise job scheduler and/or network operations or monitoring role​

• Proficiency with monitoring tools like BigPanda, Dynatrace, Solarwinds, and Splunk is preferred.

• Requires availability to work a scheduled overnight shift from Saturday to Wednesday from 11:00 pm to 8:00 am or Monday to Friday 11:00 pm to 8:00 am.

• Proficiency with MS Office applications, Service Marketplace, and reporting or dashboarding tools.

• Strong analytical skills with the ability to troubleshoot and resolve complex technical issues.

• Experience with cloud services, automation, and scripting with Bash, PowerShell, or Python is preferred.

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