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Position: Specialist: IT Network Operations

Reporting To: Manager: IT Operations

Department: Billing and Information Technology

Job Purpose

To support the IT Network Infrastructure, maintains it and manages its evolution.

Key Accountabilities

• Ensures the Network infrastructure and services are running optimally and securely
• Configures, tests, and deploys Network elements such as routers, switches etc
• Network troubleshooting and fault analysis; hardware troubleshooting and repair
• Application of configuration changes via our change control systems and processes
• Deployment and maintenance of network monitoring, analysis and reporting tools
• Day-to-day network performance monitoring
• Supports and maintains Load balancers
• Supports and maintains Access Control System
• Support and maintenance of CCTV
• Patches network vulnerabilities to ensure information is safeguarded against outside parties
• Documents the design, update changes and processes

Qualifications and Experience

• Degree or equivalent in IT/Engineering or relevant tertiary qualification.
• Cyber Security Certification
• Fortinet Certified Professional: Security Operations Certification
• At least 2 years or more working within a Telecommunication Sector
• Knowledge of cybersecurity principles
• Knowledge of computer networking concepts and protocols, and network security methodologies
• Ability to operate network equipment including hubs, routers, switches, bridges, servers, transmission media, and related hardware
• Knowledge of communication methods, principles, and concepts (e.g., crypto, dual hubs, time multiplexers) that support the network infrastructure

Skills

• Skill in configuring and utilizing network protection components (e.g., Firewalls, VPNs, network intrusion detection systems)
• Excellent Interpersonal skills
• Analytical skills
• Troubleshooting skills