Job Description

Work Setup: Onsite (Alabang)

Work Schedule: Primary support for US Business Hours with 24x7 support coverage; Onsite - 5 Days a Week

Education & Experience:

• Bachelor’s degree in Network Administration, Information Technology, Computer Science, or a related field.
• At least 10 years of overall experience in network operations, with strong exposure to enterprise environments.
• Proven experience in team leadership or people management roles.

Mandatory Certifications:

• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)

Key Responsibilities:

Team & Stakeholder Management

• Lead, mentor, and manage a team of network engineers supporting Cisco network infrastructure.
• Provide technical guidance, performance oversight, and escalation support.
• Manage ongoing engagement with internal teams, external vendors, and client stakeholders.
• Ensure high service quality, SLA adherence, and effective issue resolution.

Network Operations & Technical Leadership

• Oversee configuration, troubleshooting, and maintenance of enterprise network infrastructure.
• Strong hands-on knowledge of Cisco routing and switching.
• Experience with installation, configuration, and support of: Cisco ASA, Cisco Firepower, IPS, Routers & Switches, and Cisco AnyConnect
• Working knowledge and experience with Proxy infrastructure and Checkpoint firewall management.

Security Compliance & Audit Management

• Own and manage internal, external, and client-driven audits.
• Ensure continuous network security and compliance through: Security patch management, IOS upgrades, Audit log reviews, Access control enforcement, and Maintenance of network security standards and guidelines

Network Performance & Reporting

• Assess and monitor network performance against business requirements.
• Prepare and present network performance, capacity, and availability reports.
• Drive network planning activities, including: Capacity planning, Hardware/software upgrades, Technology refresh and replacement strategies

ITIL Process & Operational Governance

• Ensure adherence to ITIL best practices, including: Incident Management, Change Management, Capacity Management, Vendor Management
• Oversee and participate in disaster recovery (DR) operations and testing.

Benefits:

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities