Job Description

Location: Athens,Georgia,United States

Who We Are

Athens Micro is an IT service provider, specializing in providing computer network and server support to small and medium-sized businesses based in the North Georgia area. Our goal is to offer state-of-the-art IT solutions and customer service to our clients. We provide corporate-level information technology on a small and medium-sized business budget. Our employees have the best learning opportunities for computer support in our industry. In operation since 1983, we are the largest and most reputable managed service provider in the area.

The culture at Athens Micro is built on our shared core values: We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about technology and embrace the challenge of learning every day. Do the Right Thing means we do what we should do for our clients, the company, and ourselves. Helpful means we are always a help to our clients and fellow team members. Responsive means we are quick to respond to our client’s needs. Attention to Details means we strive for perfection in all that we do.

We hire, fire, review, reward, and recognize our teammates based on core values, so it’s important that you share these values in order to be part of our team.

What We Look For

We have done this by employing and investing in only the best and the brightest. In summary this career opportunity requires strong server skills, networking knowledge and excellent customer service skills.

Responsibilities

• Be able to provide preventive maintenance on servers and individual computers quickly and efficiently
• Work as a team member in order to provide local support for our customers' IT needs
• Work with other vendors to troubleshoot and resolve network and server issues
• Install hardware and software either from the office or on location
• Take phone calls and respond as soon as possible while at work or on-call
• Comply with all IT standards of Athens Micro and our clients
• Manage tickets, time records and customer documents in real time for efficiency and organizational purposes
• Create and update any documentation about work completed for our clients
• Be versatile with your schedule with the flexibility to work some after-hours, weekends, and on-call in rotation with other IT engineers
• Any other duties that are expected of you to continue to provide the utmost in customer support and uphold the reputation of our business

Skills

• Ability to provide excellent customer service
• Proficiency in Microsoft Windows Server 2016/2019 and Active Directory
• Strong problem-solving skills to offer appropriate solutions
• Proficiency in LAN, WAN and WLAN as well as network security principles, network monitoring and maintenance, and capacity planning
• Knowledge of preferred basic network management practices
• Capability of being organized, able to plan, and able to effectively communicate both in writing and verbally
• Ability to respond promptly to customer questions and requests
• Capability in multi-tasking several ongoing projects
• Ability to work with little supervision

Requirements

• CompTIA A+ required after 90 days of employment
• CompTIA Network+ required after 180 days of employment
• Microsoft certification with a focus on Office 365 required after 180 days of employment
• Cisco Certified Network Professional or higher is a plus
• Proficiency in all Microsoft mainstream products and software
• Any other industry standard certifications
• Physically able to lift servers for transport
• Valid driver's license and personal car
• Background check and pre-employment screening

Benefits

• Smart, helpful co-workers
• Schedule flexibility after time spent on project, after-hours and weekends
• Medical, Dental, Vision, and Disability Insurance
• 401(K) with company matching
• Paid time off
• Monthly bonuses for meeting goals
• Training and bonus incentives for continued education and obtaining new certifications

This is a full time position.

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