Job Description

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Saturday, June 27, 2026

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

This role is responsible for monitoring of multiple transport, data, voice, wireless and environmental systems and reacting to alarms and internal and external calls. The associate will work closely with teammates on various activities including facilitation of major incidents, determining resources necessary to perform the work and assigning tasks to appropriate support associates.

Responsibilities:

• Monitors, reports, and resolves data and transport issues for various services. These services include but are not limited to Synchronous Optical Networking (SONET), Dense Wavelength Division Multiplexing (DWDM), Optical Transport Network (OTN), Local Area Networks (LAN), Wide Area Networks (WAN), MPLS, SDWAN, ACI, Voice Over IP (VOIP), Land Mobile Radio, Microwave Packet Radio, and a variety of other hardware and software solutions.

• Facilitates major incident resolution and coordinates support staff

• Communicates event status to interested parties.

• Performs equipment testing and vendor support management activities.

• Monitors, reports, and resolves problems for data and transport networks.

• Coordinates field service technicians to respond to and restore services.

• Monitors and responds to all applicable alarms and acts as a central communications center for all telecom issues.

Basic/Required:

• Associates degree in Information Technology

• In lieu of Associates degree(s) listed above, High School/GED AND 2 year(s) related work experience

Desired Qualifications:

• Proficient using Microsoft products such as Excel, Word, and Power Point

• Understanding of a broad variety of telecommunications technologies including fiber optic transport, data network, microwave networks, 800 MHz radio systems, paging systems, PBX's and others.

Working Conditions:

• Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.

• Office Environment

Specific Requirements:

• Must have successfully passed CISCO Certified - CCNA exam

• If CISCO Certified - CCNA is currently inactive, must be willing to obtain within 6 months

Travel Requirements

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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