Job Description

IT Network and Systems Engineer – Junior to Mid-Level

About the role: We are looking for an IT Network and Systems Engineer to join our growing team. This role is ideal for someone with 1–3 years of experience who wants to expand their skills in cloud technologies, Microsoft 365, networking, endpoint management and security. You will work in a hybrid environment that includes on-premises Active Directory integrated with Microsoft 365 and AWS cloud services.

This is a hands-on position focused on implementation, troubleshooting, and support, with opportunities to assist in infrastructure projects under the guidance of management IT staff.

Responsibilities:

• Assist with AWS cloud administration(IAM, EC2, S3 and monitoring)
• Support Microsoft 365 administration(Exchange Online, Teams, SharePoint permissions)
• Manage Active Directory in a hybrid environment.
• Install, configure and maintain network components such as switches, firewalls and wireless access points.
• Provide support forissues from the help desk (servers, network connectivity, cloud services).
• Handle user onboarding and offboarding and account provisioning across AD and M365.
• Perform routine system checks, backups, and patching activities
• Assist with security tools (endpoint protection, MFA, vulnerability scans).
• Maintain and troubleshoot endpoints (laptops, desktops) and installed software, ensuring compliance with company standards.
• Document processes and maintain accurate system records.
• Troubleshoot hardware and software errors, document problems and resolutions, prioritize problems, and assess impact.

Requirements (US based Experience preferred):

• Associate or bachelor’s degree in computer science, Information Technology, System Administration, or related field, or equivalent experience.
• 2 - 3 years of experience in IT systems/network engineering or administration.
• 1 - 2 years of AWS cloud administration experience.
• 1 - 2 years of experience providing helpdesk troubleshooting and problem solving.
• Strong knowledge of systems and network fundamentals (software, hardware, firewalls, VPNs, switches).
• Strong Knowledge of endpoint management (Windows laptops/desktops, installed applications, patching).
• Strong troubleshooting skills and willingness to learn.
• Understanding of IT security basics (patching, MFA, antivirus, penetration testing).
• Experience with scripting and automation tools are a plus.
• Certifications like CompTIA+, CCNA, AWS Cloud Practitioner, or Microsoft 365 Fundamentals are a plus.

Benefits:

• Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance
• Generous 401k plan with aggressive company match
• Convenient location near Legacy West

Come Join Us!
We are a premier debt resolution company which provides a fresh financial start for individuals with overwhelming debt problems. We live our credo, Carpe Diem (“Seize the Day”) and we do this every day. Our company growth is a direct reflection of the passion and dedication of our various teams. If you are looking for a unique career opportunity in a dynamic, growing and positively charged, high performance culture -- we urge you to consider joining our family. We reward success and hard work!

We invite you to join us at https://jobs.jobvite.com/creditassociates

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.