Job Description

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.

At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Role: IT Manager - HR Document Management Systems and Reporting

Location: Krakow 3 days/week

We’re looking for an experienced IT Manager to take end-to-end ownership of our global HR document management and reporting services, including platforms such as PeopleDoc, and our people analytics and HR reporting landscape.

You will be responsible for the full service lifecycle, from strategy and roadmap through to delivery, performance, and optimisation, working closely with HR stakeholders, IT teams, and external partners to drive high quality, business aligned solutions.

Key Responsibilities

Service Delivery

• Own the service lifecycle roadmap, ensuring alignment with business objectives
• Define and track KPIs and SLAs to ensure service performance and quality
• Maintain the service catalogue, documentation, and compliance with security and company standards
• Identify and mitigate risks to ensure service stability and continuity

Solution Design & Delivery

• Lead the design and implementation of HR technology solutions aligned to business needs
• Translate requirements into delivery plans, including effort estimation and timelines
• Oversee testing strategies to ensure high-quality, reliable solutions
• Ensure clear and up-to-date application documentation and user materials

Vendor & Contract Management

• Manage relationships with SaaS providers and external vendors
• Ensure effective collaboration between internal teams and partners
• Oversee contracts and escalate issues where required

Escalation Management

• Act as the primary escalation point for critical service issues
• Work closely with support teams to drive resolution
• Maintain clear communication with stakeholders throughout

Service Review & Reporting

• Lead regular service reviews with key stakeholders
• Provide insights on service performance, quality, and improvements
• Maintain visibility of system landscape and integrations

Budget Management

• Own and manage the service budget, ensuring alignment with financial targets
• Monitor costs, identify variances, and drive optimisation
• Partner with Finance on reporting and month-end activities

Team Leadership

• Lead and develop internal teams and external resources
• Set objectives, monitor performance, and provide ongoing feedback
• Support career development and foster a collaborative, high-performing environment

Required Skills and Experiences

• 8+ years of relevant working experience in application and IT Service delivery within global corporate environment, preferably in IT delivery for HR function
• 3+ years in a similar Service Owner role.
• Understanding and experience in IT Service Delivery and technologies for HR function
• Experience working with Saas solutions: PeopleDoc, Snowflake