Job Description

Marking IHG Hotels & Resorts’ highly anticipated return to Sarawak, voco Kuching debuts as the first voco hotel in Malaysia, bringing a bold, thoughtful, and charming premium experience to the "City of Cats." Scheduled to open in 2026 as part of a vibrant 12-storey mixed-use development, this 321-room property is strategically located just five minutes from Kuching International Airport and 15 minutes from the city center. Designed to stand out with its "come on in" philosophy, voco Kuching will feature a swimming pool, diverse dining options, and extensive MICE facilities including a 1,300-capacity ballroom, making it the ideal base for guests exploring Sarawak’s rich biodiversity and cultural heritage.

What’s the job?

Responsible for ensuring that the hotel computer system(s) are installed and operating properly, that system security measures are in place, that the computer hardware is well maintained, that the system(s) are utilized to their maximum potential, and that new systems are installed to improve hotel efficiency and profitability, and adhere to hotel and IHG standards and guidelines.

Your day-to-day

• Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly, and serves as the primary contact for servicing the computer hardware
• Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required
• Continually keeps informed of IHG-approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to:
  • Computer Hardware systems and devices including PC LAN technology.
  • Software operating and utility systems
  • Front Office and Accounts Receivable Property Management Systems
  • Interfaces to and from Front Office Property Management Systems and other Systems
  • Back Office Accounting Systems
  • PC and LAN based Office Automation products.
  • Internal and External Electronic Mail / Facsimile / Scanner software and communication tools
  • Concerto / 1 Rewards / Six Continents Club / Frequent Flyer Corporate databases / Opera Cloud / all other systems implemented in the hotel
  • Point Of Sale Systems
  • Guest and Administration Voicemail
  • Call Accounting
  • PABX systems
  • Cabling
  • Hub / Switch Management Systems
  • Electronic Door Locking Computer System
  • Computer Virus protection
  • Hotel IT Security and Firewalls
• Provide a monthly written progress report to the Director/Manager of Finance and Business Support, with copies to department heads
• Maintain an up-to-date list of all computer hardware
• Manages the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency
• Monitors the performance of the software and maintains a log book of performance report eg; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions
• Installs and tests corporate approved program changes to the hotel computer system(s)
• Investigates and reports software problems to the vendor, or to the Regional, Area or Corporate Office whilst reporting to the Director/Manager of Finance and Business Support and General Manager
• Understand all standard and IHG customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions
• Responsible for designating selected individuals for each IHG approved system that he/she will train so that these individual can train the users
• Trains the selected hotel colleague to take on the major responsibilities during his/her absence
• Establishes documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
• Ensures that all computer media saves and back-ups are completed, documented and stored per IHG specifications
• Maintains uncompromising data and physical security standards
• Controls the key/lock for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the IHG security specification as described in the IHG security system
• Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries
• Under the direction of the Director/Manager of Finance and Business Support, administer all back office user ID’s, passwords, security parameters and the most sensitive utility
• Maintains technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion
• Completes and distributes activity reports, program trouble reports, and enhancement list
• Keeps informed of the latest, updated, changes, enhancement, and development in the hotel computer field by subscribing to periodicals and attending seminars, workshops or conferences held by IHG, computer companies or vendors
• Performs special project/other duties as assigned by the Management, include but not limited to serve as a back-up in performing Financial Reporting to corporate office during the absence of Director/Manager of Finance and Business Support
• Performs basic changes to programs control languages using screen edit utilities, operating control languages statements and screen design aids
• Conduct “Self-Audit” of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals and materials supplied by the Regional Manager of IT
• Ensuring the hotel is complying with CSA at all times and deviations should be highlighted to the Director/Manager of Finance and Business Support
• Follows-up on all outstanding points from the latest EDP audit of his/her hotel
• Serves as the primary associate with all computer-related outside vendors
• Informs department heads when new features or changes to the system affect their department
• Notifies department heads on current computer related issues, new releases, MIS trends, viruses etc.
• Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office
• Works with Superior on manpower planning and management needs
• Works with Superior in the preparation and management of department’s budget.

Responsible Business

Other ad-hoc duties – unexpected moments when we have to pull together to get a task done; Manager on Duty functions

What We Need From You?

Required Skills:

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
• Working knowledge of local area networks and Microsoft Windows
• Problem solving, reasoning, motivating, organizational and training abilities
• Good writing and communication skills

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology or related field

Experience:

• 3 years related experience or an equivalent combination of education and work-related experience

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.