Job Description

IT Manager, Order Fulfillment Transactional - Manufacturing

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We are seeking a first-line IT Manager to lead a high-performing team of eight professionals. This role is ideal for a strong internal leader stepping into full people management responsibilities while ensuring continuity across critical global programs, business relationships, and manufacturing platforms.

The successful candidate will build on the team’s strong foundation, drive execution across strategic initiatives, and strengthen partnerships across manufacturing, sourcing, and enterprise domains.

Key Responsibilities

People Leadership & Team Management

• Lead, coach, and develop a team of IT professionals

• Drive performance management, goal setting, and career development

• Foster a high-performing, collaborative, and inclusive team culture

• Maintain strong team engagement through transparent communication and support

Ownership & Accountability

Assume end-to-end ownership of key IT assets, including:

• SAP Digital Manufacturing (SAP DM), CST, WWCOA, iCost
• Jaggaer, iCertis, e2Open, Poly applications, PolyDyne

Provide oversight of major programs and initiatives, including:

• Procurement Transformation (Odyssey), Source-to-Pay (S2P), iCertis AI

Own financial management: budget planning, PO ownership, renewals, pricing, and approvals

Ensure SOX compliance and audit readiness across relevant platforms

Maintain accurate ownership and governance across all systems and tools

Business Relationship Management

Act as the primary IT partner across global business domains:

• GPS / e2Open

• WWCOA / iCost

• SAP Digital Manufacturing (SAP DM)

• CST, CSRC, S2P, and P&M

• Print Supplies and factory operations (APJ and global)

• Worldwide PCC and in-house manufacturing (China, Japan)

• SAP S/4HANA manufacturing processes (PP, ODM models, discrete manufacturing standards)

Drive alignment between IT delivery and business priorities while building strong stakeholder trust.

Global Manufacturing & Regional Engagement

Own and manage IT relationships across key regions:

• APJ (Singapore, Malaysia, China, Japan)

• India (outsourced manufacturing)

• EMEA (factories and product completion centers)

• Americas / APCC (global completion centers)

Ensure alignment of IT support with global manufacturing operations and MES/system integration initiatives.

Program & Project Oversight

• Provide leadership continuity across key programs (e.g., Rhyme, APCC, IJ Enhancements, SAP DM)

• Ensure execution quality, delivery alignment, and stakeholder communication

• Support transitions while maintaining governance and operational stability

Governance & Program Transition

• Lead structured transition of strategic programs (e.g., Odyssey, S2P, Data Quality)

• Provide governance through PMO engagement

• Ensure consistency, scalability, and alignment across initiatives

Compliance & Risk Management

• Own SOX compliance across platforms (Jaggaer, iCertis, e2Open, others)

• Ensure audit readiness and control standardization

• Drive adherence to enterprise compliance policies

Budget & Resource Management

• Manage budgets, forecasts, and resource plans

• Optimize cost structure and staffing strategy

• Partner with Finance on planning cycles

• Support structured transition through mentorship and review checkpoints

Qualifications & Experience

• Proven leadership experience in IT or technical teams

• Strong track record in program and project delivery (PMP preferred)

• Experience working with global stakeholders and cross-regional teams

• Familiarity with manufacturing systems and enterprise platforms (SAP, CST, WWCOA, etc.)

• Strong communication and stakeholder management skills

Key Success Factors

• Established credibility with IT and business stakeholders

• Ability to lead across regions and complex environments

• Strong execution mindset with focus on governance and quality

• Capability to balance strategic leadership with operational delivery

Development Opportunities

• Deepen expertise in CSRC/CST manufacturing domain

• Expand financial management capabilities (budgeting, contracting, pricing)

• Broaden enterprise leadership exposure

Why This Role

This is a high-impact leadership position with significant visibility across global operations. The role offers the opportunity to shape team performance, influence strategic programs, and drive operational excellence across manufacturing and enterprise platforms.

Job -

Software

Schedule -

Full time

Shift -

No shift premium (Singapore)

Travel -

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal"