Job Description

A Day in the Life of IT Specialist

The IT Specialist provides daily support in the execution of new design, configuration, implementation and maintenance of the systems and related technology including but not limited to network infrastructure (WAN/LAN), storage and backup environments, virtualization environments, and server platforms on-premises and in the cloud. This position ensures proactive operational support to maintain all infrastructure systems and technology for optimal performance.

Our IT Specialist will prioritize support issues, projects and initiatives as needed aligned with organization, location, region, and business requirements. He will lead in planning and executing IT projects including coordination with local vendors, partners and site stakeholders and external parties and will be responsible to promote and enforce IT policies, governance as well as driving fulfillment for defined KPI’s and SLA’s.

So, how are we going to keep you busy?

• 24/7 regional operational ownership of IT Infrastructure team.
• Responsible for day to day health of the network, servers and storage associated with the data center or cloud environment. Provides systems, monitoring, maintenance, and problem resolution for VMware, Windows Server, Linux, Storage Architecture, and Application Delivery architecture. Provides hardware issues support on all network, compute, and storage equipment within the data center.
• Responsible for life cycle management of all networks, systems and storage as part of the data center or cloud. Responsible for staying current on all company hardware and software platforms. Responsible for capacity management for utilization of all networks, compute and storage utilized by the company.
• Manage all IT vendor relationships.
• Ability to create and follow standard documentation and checklists in the support of all networks, compute, systems, storage and data center operations.
• Ability to mentor Systems Administrators for an efficient and effective team effort.
• Configure and install all new infrastructure and data center systems and equipment.

What will make you eligible for this role?

• Bachelor's Degree Preferred
• Minimum of (3) years proficiency in a technical support role of systems, and data center operations with at least one major area of focus or experience with network administration (LAN/WAN), virtualization, storage and backup (SAN, NAS) administration, or server platform (Windows, Linux, Unix) administration.

Experience, that will be an advantage:

• 3+ years of proven mastery and experience in hands-on IT engineering technology role.

• 1 to 3 years of experience with Azure AD a strong plus (AD Connect and Sync Services, Account Roles, Group Provisioning, etc.), specifically managing hybrid cloud environments (on-premises/off-premises/private & public clouds).
• 3+ years of experience with server and system management, virtualization, VPN, security, backups, and system recovery showing clear mastery in these areas.
• Experience in selecting and managing outside vendors who serve outsourced roles in the department.

What will make you the best-fit for this role?

• Proactive, Self-motivated individual with ambitions for growth.
• Strong interpersonal, customer relationship/partnership, and influential skills to facilitate the implementation of efficient business processes.
• Strong troubleshooting skills.
• Strong attention to details.

Limitation and Disclaimer:

The aforementioned job description is aimed to provide an overview of the overall type and level of work being performed for this role; it shouldn't be interpreted as a complete list of all obligations, responsibilities, and qualifications needed for the job.

In no way does this job description imply or say that these are the exclusive responsibilities of the employee holding this position. Any additional job-related instructions or tasks that are requested by the manager must be completed by the employee.