Job Description

Easygo is an Australian technology powerhouse behind global brands Stake, KICK, and Twist Gaming As we continue to scale our presence across Serbia, Denmark, Italy, and other locations, we are hiring our first IT Manager in Europe This is a unique opportunity to build and own IT operations in EMEA from the ground up, working closely with our global IT & Security teams in Australia.

Who we’re looking for

You’ll be the go-to person for all IT matters across Europe — supporting the team day-to-day, solving technical challenges, and making sure everything runs smoothly. This is a hands-on role with ownership: you’ll be managing endpoints, systems, and access, while also improving processes and setting things up for scale as we grow in the region.

Key Responsibilities

IT Operations & Service Delivery

• Own IT support across EMEA and act as the main point of contact
• Provide hands-on L2/L3 support and ensure high service quality
• Manage core tools (Google Workspace, Slack, Atlassian) and align with global IT standards

Endpoint Management & Asset Register

• Manage device lifecycle (setup, security, compliance, offboarding)
• Maintain an accurate asset register and ensure device standardisation

Network & Infrastructure

• Support office networking (Wi-Fi, VPN, connectivity)
• Ensure stable and secure infrastructure across locations

Scripting, Automation & Integrations

• Build automations, scripts, and workflows to improve efficiency
• Use APIs and tools to streamline provisioning and reporting

People Leadership

• Mentor and support a direct report as the team grows
• Help build and scale the IT function in EMEA

Employee Lifecycle (Onboarding & Offboarding)

• Own IT onboarding/offboarding and access management
• Continuously improve processes and automate where possible

IT Procurement & Budget Manage

• IT procurement and vendor coordination
• Ensure spend aligns with budget and business needs

Cybersecurity & Compliance

• Ensure security standards are followed across systems and devices
• Support access control, endpoint hardening, and incident response

Knowledge Management & Project Participation

• Maintain clear documentation, SOPs, and knowledge base
• Support IT projects, rollouts, and system improvements

Qualifications and skills

• 7+ years in a Systems Administrator or IT Operations role with progressive responsibilities
• 2+ years experience supervising, mentoring, or leading IT team members
• Strong hands-on experience with Google Workspace, Slack, and the Atlassian suite (Jira, JSM, Confluence)
• Experience administering MDM platforms (FleetDM, Intune), including device onboarding and policy deployment
• Solid understanding of identity and access management, including 2FA, SAML, and SCIM integrations and cybersecurity practices
• Experience resolving advanced technical issues and acting as a Level 2/3 support escalation point
• Proven ability to produce and maintain documentation and knowledge base materials
• Exposure to project-based work with involvement in IT infrastructure or SaaS projects

Preferred Qualifications

• Certification in AWS (SysOps Administrator, Solutions Architect Associate)
• Experience with Terraform, GitOps, or other infrastructure-as-code practices

Who You Are

• Proactive, independent, and comfortable owning problems end-to-end
• Highly organised and able to prioritise in a fast-paced environment
• Strong communicator with both technical and non-technical stakeholders
• Focused on continuous improvement and building scalable systems

Why Join Easygo?

• Performance Reward: Annual bonus linked to individual and company performance.
• Professional Growth: Opportunities for development, learning, and career progression within a global organization.
• Health & Wellbeing: Private health insurance for you and your dependants.
• Office Perks: Daily catered lunch, snacks and beverages, parking reimbursement, and a modern Belgrade office.
• Global Exposure: Opportunities to collaborate with—and occasionally visit—our Melbourne headquarters.
• Team Culture: Regular team-building activities and a professional, collaborative working environment.

We believe in-person collaboration is key to building strong teams and delivering great results. This role follows a hybrid work model, with a strong on-site presence at our Belgrade office (3 days per week) and flexibility when needed.

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