Job Description

The IT Manager is responsible for the overall stability, security, and compliance of the casino’s technology environment. This role owns IT operations end-to-end and manages external vendors to ensure systems are secure, reliable, and compliant with gaming and privacy requirements.

Key Accountabilities:

IT Operations & Systems

• Own day-to-day performance and uptime of all IT systems
• Coordinate system installs, upgrades, patches, and replacements
• Act as the primary escalation point for IT incidents and outages
• Maintain IT asset inventory and lifecycle management

Cybersecurity & Risk Management

• Own cybersecurity posture for the casino, including endpoint protection, network security, user access controls, and backup and disaster recovery processes
• Monitor for security threats and coordinate incident response with vendors as needed
• Ensure compliance with applicable privacy, data protection, and gaming-related IT requirements
• Conduct basic risk assessments and recommend mitigation strategies

Vendor & Service Provider Management

• Manage all IT vendors and service providers
• Define service expectations, monitor performance, and manage escalations
• Ensure contracts and renewals are tracked and aligned with operational needs

End-User Support

• Provide practical, prioritized IT support for on-site staff
• Establish clear support processes and escalation paths
• Focus on business-critical systems first; non-critical issues handled through vendors where appropriate

Planning, Budgeting & Documentation

• Manage the IT operating budget
• Recommend cost-effective solutions and upgrades
• Maintain documentation for network and systems architecture, security protocols, incident response procedures
• Provide regular, plain-language updates to the Director of Operations on risks, issues, and upcoming needs

Education and Qualifications:

• 5–10 years in IT operations or systems management, preferably in a regulated environment
• Experience supporting technology in a 24/7 operational environment (e.g.: gaming, healthcare, manufacturing, or similar) where system uptime and rapid issue escalation are critical
• Practical experience with cybersecurity fundamentals
• Strong vendor management and problem-solving skills
• Comfortable operating independently and setting priorities
• Able to explain technical risks and solutions in plain language

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!