Job Profile: Responsible for maintaining and developing the day to day ICT operation in the regional APAC region and managing a lean regional team. Finding the right balance between regional business and global ICT requirements in order to contribute to ICT & business goals. Broad range of activities, in almost all areas of IT.

Job Requirements / Accountabilities:

Manage a team of IT support specialists

• Lead and develop team, shared responsibility for recruitment, training and development.
• Perform appraisal interviews
• Coach agents, identify strengths and development opportunities
• Transfer knowledge
• Monitor quality of work

Business Partnering

• Business stakeholder engagement
• Improve business productivity
• Drive global, regional and local projects

ICT Support

• Provide support, service and solutions to the business according to service level agreements
• Execute changes
• Maintain KPI’s
• IT compliance matters

Reporting

• Prepare, compose and analyze critical monthly management information on key performance indicators
• Report on KPI
• Report on supply chain partner
• Trend analysis

Administration

• Coordinate, execute, maintain and or improve administrative activities and systems, in line with internal requirements
• Define yearly budget and manage the budget
• Document and coordinate data on customer requirements
• Record required data in the (sub)system(s) such as Topdesk
• Time registration

Education/Experience

• Bachelor’s degree or equivalent additional work experience is required.
• Minimum 5 years relevant IT experience in an international service / production industry or environment.
• ICT Service Management, advanced understanding
• Detailed SAP Knowledge, good knowledge of Microsoft SCCM and Intune
• Possess good business acumen and service-minded
• People management skills

Duties/Responsibilities

• Seek ways to leverage emerging technology that will allow Qorvo to increase productivity while reducing hardware and software acquisition costs 

• Analyze, document, plan, and coordinate application and operating system implementations, updates, and upgrades 

• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems, determine the source of problems and classify their level, priority and nature 

• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment 

• Install and support PC, laptop, tablet and mobile hardware and software 

• Install and maintain highly available infrastructure for a virtualized environment enterprise

• Support DR with Site Recovery Manager (SRM)

• Deploy virtual machines and automate processes

• Allocate storage as required for virtualized environments

• Install, maintain, and improve network infrastructure

• Work closely with other admins on new implementations as well as maintaining the current environments

• Provide additional support when necessary for backup and storage functions

• Participates in an on-call rotation to ensure 24/7 coverage of critical systems

• Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function 

• Document procedures, standards, best practices configurations, settings, installation sequences, back-out instructions, and risk mitigation 

• Support a program of change to meet business needs 

• Develop positive working relationships with a wide range of internal and external people 

Skills

• Proven track record in identifying and resolving problems, risks, and issues 

• Experience with successfully implementing enterprise-class tools is desired 

• Expertise with Cisco and HP network equipment and command line

• Familiarity with VMWare and SAN management and concepts

• Must be self-motivated  

• Competent and proficient understanding of various hardware and software platforms including desktop operating systems  

• Experience at working both independently and in a team-oriented, collaborative environment is essential.  

• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities  

• Flexible during times of change  

• Strong interpersonal skills: persuasive, encouraging, and motivating  

• Ability to influence decision makers without disrupting day to day operations or protocols  

• Strong written and oral communication skills  

• Strong analytical and problem-solving aptitude is required 

• Must be able to learn, comprehend, and apply emerging technologies and concepts.  

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