Posting number: 03250
Department: Department of Technology
Division: Information Technology Div
Job classification: IT Manager
Posting type: Open & Promotional
Categories: IT and Computers, Customer Service
The City of Roanoke is seeking an IT Manager to oversee and direct the day-to-day activities of Information Technology services areas. The successful applicant will provide analysis, planning, and technical leadership of complex information technology initiatives; implement strategies for IT operations, ensure efficient working of all IT staff and ensures compliance to all deadlines and service level agreements; and provide budget input and serves as a member of the IT management team. Managers in this position specialize in service areas such as project implementation, application systems, development and integration, planning and strategy, network and radio, and datacenter. Bachelor's degree from four-year college or university in information technology or closely related field; five to ten years of progressively responsible experience directly related to the specified information technology service area; at least two years of lead or supervisory experience; or equivalent combination of education and experience.
The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.
To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.
This is an exempt position.
Networking, Endpoints and Radio
Working title: Network Manager
Responsible for implementation, configuration and management of all network, VoIP, and endpoint devices to meet the City of Roanoke's current and future requirements. Responsible for operations management of the regional radio system infrastructure, including oversight of the City’s Radio Shop.
Performs difficult technical and administrative duties in overseeing a technology team by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Manages technology service area including personnel (performance evaluations, disciplinary action, hiring, work assignments and schedules), goals and priorities, etc.
Develops and provides tactical and operational plans for section in alignment with the overall IT strategy
Establishes operating service levels and ensures they are met and quality service is delivered
Provides technical leadership and serves as subject matter expert on a variety of project and operational activities requiring expertise in specific technical service area
Provides technical guidance and coordinates the training and development of subordinate personnel
Maintains knowledge of current technology trends and developments in the industry relevant to service area
Reports performance metrics, progress, problems and the need for changes
Ensures that all work and documentation meet the standards of the department
Anticipates future technology needs and proactively identifies solutions
Coordinates technology activities among departments and outside agencies
Prepares and maintains software and hardware standards, guidelines, policy and procedure recommendations
Collaborates on IT contracts providing strategy recommendations
Coordinates and supports development and management of division and/or project budgets
Supervises approximately 2-8 assigned technical staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must pass CJIS background check both prior to hiring and on an ongoing basis. Complies with the CJIS security standards and training within the first six months of assignment and maintain compliance requirements.
Bachelor's degree from four-year college or university in information technology or closely related field; five to ten years of progressively responsible experience directly related to the specified information technology service area; at least two years of lead or supervisory experience; or equivalent combination of education and experience.
Supplemental Information
Ability to read, analyze, and interpret technical documents and contracts. Ability to write reports, correspondence, and procedure manuals. Ability to communicate technical concepts to technical and non-technical audiences.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and deal with an extensive variety of variables. Ability to think logically.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually very moderate.
This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification
Roanoke is a mountain city and hub for innovation offering a hundred miles of paved and natural surface trails trails, parks within walking distance, a vibrant downtown, and friendly neighborhoods with character.
Earning the All America City award for the seventh time in 2017, the City of Roanoke continuously strives to deliver excellent customer service.
