Job Description

+ Job Description

• Internal/External Interactions:

o Internal

• RMAC CFO – direct report
• Group IT Operations Manager – technical and

functional report

• Group IT Operations team – colleagues in the same

department (both in the same office and worldwide)

• Group IT Management and Group Business Systems team

colleagues in the same division

• Other supporting departments (Procurement,

Logistics, Finance and Accounting, HR) – colleagues

• Other departments – internal customers

o External

• Suppliers in various fields e.g. IT, Constructions, Logistics, etc.
• Functional Responsibilities

o IT Operations Management: You will lead the IT

• Operations Team to deliver a best IT Services for

your branch. Your tasks will include but not limited

to:

• Maintaining a good relationship with business unit

heads. Coordinate with other departments deem

necessary.

• Analyze needs of users & departments; prioritize

modifications to core systems in collaboration with

senior management and stakeholders.

• Manage system expectations with team members and

other stakeholders.

• Comply, adapt and use the Group IT standard to

deliver strategic requirements and resources that

support the IT systems in collaboration with senior

management and stakeholders. Contribute information

and make recommendations to strategic plans and

reviews for the systems implementation/ improvement

using the up-to-date approved Group standard

technologies. Perform a proper system test to make

sure it will fit with existing systems.

• Enforcing Group IT Policy and standards, conduct

audits, identify trends, determine system

improvements, implement change.

• Document proposals, project updates, issue

resolutions and deployed systems.

• Manage IT assets. Make sure all IT assets are

registered. Make a recommendation on the way to

manage old assets. Perform physical IT assets check

periodically.

• Software license management using the Group

standard. Maintain 100% compliance within the Group.

• Manage and maintain the branch office systems

throughout the country. Periodic visits are required

to do the on-site health check.

• Conduct training as necessary.
• Managing the team.
• Consistently report to your direct and matrix

managers. Make a feedback/ recommendation when

needed.

• Knowledge Responsibilities:

o Stay up to date on software and hardware developments

for the products used by RMA for which you are

responsible. Share your knowledge with colleagues, in

the team but also in other departments, acting as an

SME (subject matter expert), both informally (directing

people to knowledge resources) and in ‘user training’

sessions.

• Financial Responsibilities:

o Align business systems risk management with local and

group-wide risk management.

o For any IT initiatives, e.g. new deployments or

upgrades, consider a cost-effective approach whereas

the technical results are similar. Try to save cost

whenever possible.

o Monitor operational system, project capacity

requirements and identify areas of risk.

o Reduce risk of failure through continuous improvement.

o Actual IT expense reconciliation compared to budget and perform periodically reviews.

• HR Responsibilities:

o Adheres to all company policies, procedures and

business ethics codes and ensures that they are

communicated and implemented within the team.

o Conducts regular coaching and counseling with team

members to build motivation and technical skills.

o Recruits, evaluates and hires team members based on

criteria agreed upon by senior management.

o Coordinate with HR and Recruitment departments to

source and hire new staff.

• Travel Requirements:

o Visits to other group/customer/vendor sites locally

and nationally may be required: ~10-20%

o Although based in branch/country, visits to other

group/customer/vendor sites internationally may be

required from time to time: ~5-10%

++ Job Requirement

1. At least 5 years in IT related role and 2 years in IT supervisor/ management role.

1. Demonstrate a solid knowledge of IT technical and management overall.

3.Demonstrate a solid knowledge of ITSM/ ITIL. Successful implementation of ITSM/ ITIL.

4.Demonstrate a solid knowledge of IT project management. Having a PMP/ PRINCE2 certification or successful IT project implementation.

5.Demonstrate a solid track record of IT Infrastructure (servers, apps, networks, telephony) rollout and maintenance.

6.Knowledge in software compliance/ licensing.

7.Knowledge in IT security/ compliance.

8.Love to support people in a professional manner.

9.Energetic: You must be self-energetic, can work over hours if needed. Can manage/prioritize your works to make the job done on time.

10.Self-improvement: To grow your skills, self-improvement is also needed. Even the company has a great support on training courses; self-improvement is still being needed – especially in a very dynamic globalization world.

1. Good communicator: As a team member of an international firm, your communication skills need to be well-respected. English are primary skills you must have; any other languages will be beneficial.