Job Description

The IT Manager will:

** Ensure the secure, reliable, and effective operation of all hotel IT systems and technology.
** Manage LAN/WAN, servers, network performance, backups, archiving, hardware, software, telecommunications, and connectivity.
** Identify and resolve hardware, software, network, cybersecurity, and user-related issues.
** Manage IT installations, upgrades, preventative maintenance, testing, and technology lifecycle activities.
** Lead and support the Technology Services team and provide effective IT support to hotel employees and guests.
** Coordinate with hotel management, Corporate and Regional IT, helpdesks, vendors, and service providers to ensure timely resolution of IT issues.
** Manage IT projects, resources, budgets, licenses, contracts, vendors, and technology assets effectively.
** Provide IT training, guidance, and technical support to hotel employees.
** Support the implementation and adoption of new technologies, IT projects, and best practices.
** Ensure compliance with Hilton IT standards, cybersecurity policies, GDPR, data protection requirements, and internal controls.
** Monitor security tools, vulnerabilities, firewall rules, remote access, system updates, and other cybersecurity requirements.
** Oversee third-party technology solutions and ensure they meet Hilton security and technology requirements.
** Maintain accurate IT documentation, reports, licenses, contracts, and infrastructure records.
** Support IT audits, self-assessments, Information Security Risk Assessments, and corrective actions.
** Support the hotel leadership team in using technology to improve operational efficiency, profitability, security, productivity, and guest satisfaction.
** Maintain effective relationships with Hilton teams, hotel leadership, vendors, and business partners.
** Participate in IT projects, GTM surveys, hotel meetings, corporate initiatives, and technology programs.
** Support sister hotels, hotel openings, and other IT initiatives when required.

** Previous experience as an IT Manager, Technology Services Manager, Network Administrator, Systems Administrator, or in a supervisory IT role, preferably in hospitality.
** Strong IT support, troubleshooting, problem-solving, leadership, and customer-service skills.
** Strong knowledge of LAN/WAN, TCP/IP, network architecture, servers, hardware, software, and systems integration.
** Experience with Windows Server, Active Directory, Microsoft Exchange, Outlook, Microsoft Office, VPN, backups, and remote support.
** Good understanding of cybersecurity, firewalls, endpoint protection, vulnerability management, network segmentation, and secure remote access.
** Knowledge of GDPR, data protection, IT security policies, audits, and internal controls.
** Experience managing IT installations, upgrades, projects, vendors, budgets, licenses, and technology assets.
** Ability to provide effective technical training and support to users with different levels of technical knowledge.
** Strong communication, interpersonal, organizational, and time-management skills.
** Ability to manage multiple priorities and perform effectively under pressure.
** Strong analytical and decision-making skills with a practical, business-focused approach.
** Ability to build strong relationships with hotel leadership, Corporate IT, Regional IT, vendors, and business partners.
** Strong customer focus, with the ability to understand how technology impacts guest experience and hotel operations.
** Accountable, reliable, resilient, flexible, and adaptable, with a commitment to Hilton standards and policies.
** Fluent in English and Georgian Languages with excellent written and verbal communication skills.
** Relevant IT qualifications or certifications are preferred.
** Hospitality IT experience, team-management experience, and knowledge of Hilton technology standards are advantageous.