Job Description

Set next to the picturesque Vondelpark, in the heart of the city, the 396-room Amsterdam Marriott is celebrated for its proximity to significant landmarks such as the Rijksmuseum and Van Gogh Museum, exclusive shopping, vibrant nightlife and high-end restaurants. Opened in 1975 as the first Marriott in Europe, the hotel blends a prime location with contemporary interiors, offering an ideal address for exploring Amsterdam. The hotel also features 11 flexible meeting and event spaces with natural daylight, including our Grand Ballroom and studios.

Guests can enjoy premium dining at Midtown Grill, one of Amsterdam’s top steak restaurants, as well as Bar TWLV, our cosmopolitan bar offering globally inspired dishes, creative cocktails and a day-to-night atmosphere.

What are your responsibilities?

To maintain an operational IT environment, which includes:

• Install, configure, manage, maintain, test, evaluate, and repair workstations, laptops, computer network, printers, POS and credit card terminals.
  • To support Application Server system(s), hardware/software, user accounts and computer/telephone rooms.
• Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet.
• Provide network communications support and technical guidance.
• Respond to program error messages, and if need to communicate them to the support vendors.
• Refer major problems to vendors/technicians.
• Train/instruct users in proper use and security of all systems.
• Analyze, recommend, and implement process improvements.
• Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems.
• Plan and coordinate:
  • Information technology-related equipment installations, moves, additions, changes, and system enhancements.
  • Implement network security measures.
• Provide end-user support for all applications and manage support tickets.
• Plan and manage disk space for the entire IT Environment.
• Maintain accurate inventory of all technological devices and software licenses
• Ensure backup tapes are locked in a fireproof safe or that a digital backup is present and to test that these backups are operational.
• Test the Business recovery procedures with operational and back-of-house departments.
• Follow the Marriott International IT Compliance procedures.
• Reviewing the IT Monthly budgets and costs, long-term IT investments, Support Vendor Contracts.

Safety and Security

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Report work related to accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Follow Hazardous Material Management Program procedures for handling and disposing chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
• Maintain awareness of undesirable persons on property premises.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Assist other employees to ensure proper coverage and prompt guest service.

Communication

• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

What makes you the perfect fit?

• Got a degree in IT and at least 3-5 years of relevant experience
• Experience in hospitality is strongly preferred
• Open and welcoming person with strong communication skills
• You are fluent in English speaking and writing
• Capable of managing IT projects
• You are a team player

What do you get in return?

The Amsterdam Marriott Hotel is part of Marriott International and offers a competitive salary & a wide package of benefits. Each year you will have a performance appraisal and depending on your performance you will get a salary increase. Furthermore we offer:

• Special discounted rates for 10.000+ Marriott hotels worldwide for you, your family and friends;
• Monthly gross salary with a range from €2900 to €3600 per month.
• Personal coaching & training to support you in your day-to-day job;
• Career possibilities within Marriott International;
• You can make use of our gym for free. To get a good work out before our after your shift.
• Travel allowance of € 0,23 cents per kilometer;
• 25 paid vacation days per year. Based on a fulltime contract;
• Professional uniform provided by the hotel;
• Access to our Marriott Benefits at Work Platform;
• Discounts at top restaurants in Amsterdam through our partnership with Luxury Hotels of Amsterdam.
• Possibility for an attractive referral bonus program
• A ‘Sprit to Serve’, get rewarded for bringing excellent service through positive reviews;
• A TakeCare program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year;
• A professional environment to work in;
• Many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings.

For more information about the Amsterdam Marriott hotel please have a look on our website; www.amsterdammarriott.com

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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.